Claims Assistant

We

are excited to offer an outstanding individual the opportunity to work within

the Trusts Claims Management Team. This

role is to primarily support the management of the Trusts clinical and

non-clinical claims portfolio, which demands a high degree of responsibility,

discretion, efficiency and team working.

One of the main tasks for this role is to meet

the disclosure requirements for claims brought under the Pre Action Protocol

for the Resolution of Clinical Disputes and to comply with the requirements of

the Access to Health Records Act 1990, General Data Protection Regulations and

Data Protection Act 2018. The post

holder will deal with solicitors and external organisations on a daily basis.

The post holder must be able to cope with reading sensitive and upsetting material.

Main duties of the job

Disclosure

of the medical records and other relevant in-house documents forms part of the

claims process. This role involves

collating the patient record from the Trusts various live electronic systems,

including Meditech, EMIS and Soliton, and archive systems such as PCS and HiSS

and gathering any relevant paper records.

The notes need to be printed, copied or scanned, depending on their

format. Then, to prepare for disclosure

they require to be read and quality checked and in some instances redacted of

third party information, ready for secure release under the Access to Health

Records and Data Protection Act requirements.

Good liaison with companies for records which require off site scanning

to ensure their timely collection and return and uploading of discs onto the

Trusts systems and recording of actions in the Claims area of the electronic

management system InPhase. Dealing with

enquiries from firms of solicitors linked to their disclosure application

requests.

About us

Please add your telephone number to your application form so we can contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.

The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.If you use AI,

and it poses a risk to the integrity of your individual recruitment process, we

may withdraw your application at any stage of the process.

Details

Date posted

15 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year

PRO RATA

Contract

Fixed term

Duration

9 months

Working pattern

Part-time

Reference number

C9155-CRAC-1026-27

Job locations

South Tyneside Nhs Foundation Trust

South Tyneside District Hospital

Harton Lane

SOUTH SHIELDS

Tyne And Wear

NE34 0PL

United Kingdom

Job responsibilities

30 Hours Per Week, Fixed Term until September 2027

This

role is to primarily support the Claims Management Team in the management of

the Trusts clinical and non-clinical claims portfolio, which demands a high

degree of responsibility, discretion, efficiency and team working.

One

of the main tasks for this role is to meet the disclosure requirements for

claims brought under the Pre Action Protocol for the Resolution of Clinical

Disputes and to comply with the requirements of the Access to Health Records

Act 1990, General Data Protection Regulations and Data Protection Act

The post holder will communicate with solicitors and external

organisations on a daily basis. The post holder must be resilient when reading

sensitive and upsetting material

FOR FULL JOB DESCRIPTION SEE ATTACHMENT

Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information

Job responsibilities

30 Hours Per Week, Fixed Term until September 2027

This

role is to primarily support the Claims Management Team in the management of

the Trusts clinical and non-clinical claims portfolio, which demands a high

degree of responsibility, discretion, efficiency and team working.

One

of the main tasks for this role is to meet the disclosure requirements for

claims brought under the Pre Action Protocol for the Resolution of Clinical

Disputes and to comply with the requirements of the Access to Health Records

Act 1990, General Data Protection Regulations and Data Protection Act

The post holder will communicate with solicitors and external

organisations on a daily basis. The post holder must be resilient when reading

sensitive and upsetting material

FOR FULL JOB DESCRIPTION SEE ATTACHMENT

Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information

Person Specification

Qualifications

Essential

• NVQ level 3 in Business Administration or equivalent experience in an administrative role
• Understanding of Information Governance legislation and standards
• Understanding of the Access to Health Records and Data Protection Act 2018 and GDPR Regulations

Experience

Essential

• Experience of working with patient information
• Experience of working with legal requirements
• Understanding of Information Governance legislation and standards
• Experience of working in a busy office environment and the ability to prioritise workload to meet legal deadlines

Desirable

• Knowledge of the NHS
• Medical Records Experience

Physical skills

Essential

• Excellent keyboard skills
• Ability to travel across the areas covered by the Trust

Skills and Knowledge

Essential

• Attention to detail and accuracy in terms of the work being undertaken

• Knowledge of Data Protection and Access to Health Records

• Good level of communication skills in order to provide and receive and analyse information

• Ability to meet timescales and work under pressure.

• Ability to abide by mandatory NHS Code of Confidentiality

• Ability to handle unreceptive reactions to compliance issues. .

• Ability to plan and implement own workload, working on own initiative and minimal supervision but also able to work as part of a team to ensure the team runs smoothly.

• Capable of reaching timely and effective decisions based on the appropriate use of information.

• Excellent interpersonal skills with polite, pleasant and understanding manner and the ability to discuss sensitive or difficult issues openly, with diplomacy and confidentiality.

• Ability to adapt to meet changing requirements and needs.

• The ability to act with discretion and understand the need for confidentiality.

• The ability to prioritise and balance a range of competing tasks and deliver within required timescales.

Person Specification

Qualifications

Essential

• NVQ level 3 in Business Administration or equivalent experience in an administrative role
• Understanding of Information Governance legislation and standards
• Understanding of the Access to Health Records and Data Protection Act 2018 and GDPR Regulations

Experience

Essential

• Experience of working with patient information
• Experience of working with legal requirements
• Understanding of Information Governance legislation and standards
• Experience of working in a busy office environment and the ability to prioritise workload to meet legal deadlines

Desirable

• Knowledge of the NHS
• Medical Records Experience

Physical skills

Essential

• Excellent keyboard skills
• Ability to travel across the areas covered by the Trust

Skills and Knowledge

Essential

• Attention to detail and accuracy in terms of the work being undertaken

• Knowledge of Data Protection and Access to Health Records

• Good level of communication skills in order to provide and receive and analyse information

• Ability to meet timescales and work under pressure.

• Ability to abide by mandatory NHS Code of Confidentiality

• Ability to handle unreceptive reactions to compliance issues. .

• Ability to plan and implement own workload, working on own initiative and minimal supervision but also able to work as part of a team to ensure the team runs smoothly.

• Capable of reaching timely and effective decisions based on the appropriate use of information.

• Excellent interpersonal skills with polite, pleasant and understanding manner and the ability to discuss sensitive or difficult issues openly, with diplomacy and confidentiality.

• Ability to adapt to meet changing requirements and needs.

• The ability to act with discretion and understand the need for confidentiality.

• The ability to prioritise and balance a range of competing tasks and deliver within required timescales.

Employer details

Employer name

South Tyneside and Sunderland NHS Foundation Trust

Address

South Tyneside Nhs Foundation Trust

South Tyneside District Hospital

Harton Lane

SOUTH SHIELDS

Tyne And Wear

NE34 0PL

United Kingdom

Employer's website

https://www.stsft.nhs.uk (Opens in a new tab)

Employer details

Employer name

South Tyneside and Sunderland NHS Foundation Trust

Address

South Tyneside Nhs Foundation Trust

South Tyneside District Hospital

Harton Lane

SOUTH SHIELDS

Tyne And Wear

NE34 0PL

United Kingdom

Employer's website

https://www.stsft.nhs.uk (Opens in a new tab)

Job responsibilities

30 Hours Per Week, Fixed Term until September 2027

This

role is to primarily support the Claims Management Team in the management of

the Trusts clinical and non-clinical claims portfolio, which demands a high

degree of responsibility, discretion, efficiency and team working.

One

of the main tasks for this role is to meet the disclosure requirements for

claims brought under the Pre Action Protocol for the Resolution of Clinical

Disputes and to comply with the requirements of the Access to Health Records

Act 1990, General Data Protection Regulations and Data Protection Act

The post holder will communicate with solicitors and external

organisations on a daily basis. The post holder must be resilient when reading

sensitive and upsetting material

FOR FULL JOB DESCRIPTION SEE ATTACHMENT

Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information

Qualifications

Essential

• NVQ level 3 in Business Administration or equivalent experience in an administrative role
• Understanding of Information Governance legislation and standards
• Understanding of the Access to Health Records and Data Protection Act 2018 and GDPR Regulations

Experience

Essential

• Experience of working with patient information
• Experience of working with legal requirements
• Understanding of Information Governance legislation and standards
• Experience of working in a busy office environment and the ability to prioritise workload to meet legal deadlines

Desirable

• Knowledge of the NHS
• Medical Records Experience

Physical skills

Essential

• Excellent keyboard skills
• Ability to travel across the areas covered by the Trust

Skills and Knowledge

Essential

• Attention to detail and accuracy in terms of the work being undertaken

• Knowledge of Data Protection and Access to Health Records

• Good level of communication skills in order to provide and receive and analyse information

• Ability to meet timescales and work under pressure.

• Ability to abide by mandatory NHS Code of Confidentiality

• Ability to handle unreceptive reactions to compliance issues. .

• Ability to plan and implement own workload, working on own initiative and minimal supervision but also able to work as part of a team to ensure the team runs smoothly.

• Capable of reaching timely and effective decisions based on the appropriate use of information.

• Excellent interpersonal skills with polite, pleasant and understanding manner and the ability to discuss sensitive or difficult issues openly, with diplomacy and confidentiality.

• Ability to adapt to meet changing requirements and needs.

• The ability to act with discretion and understand the need for confidentiality.

• The ability to prioritise and balance a range of competing tasks and deliver within required timescales.