Operations Team Lead

The Operations

Team Lead supports the delivery, coordination and day-to-day functioning of

primary care services (Enhanced Access and Enhanced Services) delivered by LMA

West London GP Federation. The postholder contributes to the implementation of

new and existing services, service mobilisation, operational quality, and

ongoing improvement activities.

Working

under the guidance of the Operations Manager, and Clinical Leads, the

postholder will work closely with clinical and non-clinical colleagues across

the Federation, GP Practices, West and North London ICB and other partner

organisations. They will help ensure high-quality service delivery, effective

communication, robust performance monitoring, and strong operational support

for practices, ARRS colleagues and service teams.

This

is a developmental role suitable for individuals progressing into operational

leadership, offering opportunities to build skills in service delivery

management, NHS contract implementation, and primary care operations.

Please note the working hours are when our services run and includes evening and weekend working.

Main duties of the job

Key relationships:

Head of Operations

& Clinical ARRS

Operations Manager

Clinical Directors

GP practices

Administrators

Clinical Leads

Clinical Teams:

GPs, Nurses

Providers of Secondary Care and non-acute Community services

Independent sector

providers

Colleagues

across West and North London London ICB

Shared

service colleagues, Local Authority colleagues and other key stakeholders

All

internal teams.

About us

The LMA West London GP Federation (the Federation) is an organisation representing and supporting general practice across the Royal Borough of Kensington & Chelsea and Westminster (North Paddington). It comprises five Primary Care Networks (PCNs) and 39 GP practices, serving a registered patient population of approximately 300,000. The Federation works collaboratively with partners across the Integrated Care Board (ICB), local authorities, NHS providers, and the voluntary and community sector to deliver integrated, neighbourhood-based care. Its purpose is to strengthen primary care, improve population health, and support thriving general practice through innovation, inclusion, and transformation.

Details

Date posted

15 October 2026

Pay scheme

Other

Salary

£38,000 to £40,000 a year

Contract

Permanent

Working pattern

Full-time,

Compressed hours

Reference number

B0178-26-0016

Job locations

Community Clinic 2,

St Charles Centre for Health & Wellbeing,

London

W10 6DZ

United Kingdom

Violet Melchett Clinic

30 Flood Walk

LONDON

SW3 5RR

United Kingdom

Job responsibilities

Duties and responsibilities

Part A specific responsibilities

1. Day-to-Day Service Delivery:

• Oversee daily operations of EA & ES services to ensure seamless delivery of patient care.
• Monitor and manage workflow, ensuring staffing and service levels meet patient demand.
• Act as first point of escalation for operational issues, resolving them efficiently.
• Collaborate with clinical and administrative teams to maintain smooth service operations.
• Provide basic IT troubleshooting for site systems, hardware, and software to minimise service disruptions.
• Implementation of service delivery against standard operating procedures

2. Staff Management and Coordination:

• Manage rotas for permanent and locum staff, ensuring optimal coverage at all times.
• Coordinate inductions and onboarding for new locum and permanent staff.
• Support staff performance through coaching, guidance, and feedback.
• Monitor attendance, leave, and compliance with contractual obligations.

3. Site and Stock Management:

• Ensure all sites have adequate stock levels of medical supplies, PPE, and equipment.
• Maintain accurate stock records and coordinate timely ordering and replenishment.
• Work with suppliers and internal teams to resolve supply issues promptly.
• Implement and monitor stock control processes to minimize waste and ensure compliance.

4. Operational Excellence:

• Drive continuous improvement initiatives to enhance efficiency and patient experience.
• Ensure compliance with health and safety regulations, clinical governance, and company policies.
• Maintain accurate operational records, reports, and documentation.

5. Skills & Experience:

• Proven experience in healthcare operations, in primary care settings.
• Experience managing locum and permanent staff rotas.
• Strong organisational and time-management skills.
• Excellent communication and leadership skills.
• Excellent IT skills, including troubleshooting hardware, software, clinical systems, and operational platforms.
• Ability to work under pressure and resolve operational issues quickly.
• Familiarity with stock management and basic procurement processes.

Qualifications:

• English & Maths GCSE (Grade C and Above)
• Degree (Desirable)
• Proficiency in MS Office, rota/stock management software, and clinical IT systems.

Personal Attributes:

• Proactive, solution-focused, and hands-on approach.
• Strong attention to detail.
• Ability to work collaboratively across teams.
• Commitment to delivering high-quality patient care.

Job responsibilities

Duties and responsibilities

Part A specific responsibilities

1. Day-to-Day Service Delivery:

• Oversee daily operations of EA & ES services to ensure seamless delivery of patient care.
• Monitor and manage workflow, ensuring staffing and service levels meet patient demand.
• Act as first point of escalation for operational issues, resolving them efficiently.
• Collaborate with clinical and administrative teams to maintain smooth service operations.
• Provide basic IT troubleshooting for site systems, hardware, and software to minimise service disruptions.
• Implementation of service delivery against standard operating procedures

2. Staff Management and Coordination:

• Manage rotas for permanent and locum staff, ensuring optimal coverage at all times.
• Coordinate inductions and onboarding for new locum and permanent staff.
• Support staff performance through coaching, guidance, and feedback.
• Monitor attendance, leave, and compliance with contractual obligations.

3. Site and Stock Management:

• Ensure all sites have adequate stock levels of medical supplies, PPE, and equipment.
• Maintain accurate stock records and coordinate timely ordering and replenishment.
• Work with suppliers and internal teams to resolve supply issues promptly.
• Implement and monitor stock control processes to minimize waste and ensure compliance.

4. Operational Excellence:

• Drive continuous improvement initiatives to enhance efficiency and patient experience.
• Ensure compliance with health and safety regulations, clinical governance, and company policies.
• Maintain accurate operational records, reports, and documentation.

5. Skills & Experience:

• Proven experience in healthcare operations, in primary care settings.
• Experience managing locum and permanent staff rotas.
• Strong organisational and time-management skills.
• Excellent communication and leadership skills.
• Excellent IT skills, including troubleshooting hardware, software, clinical systems, and operational platforms.
• Ability to work under pressure and resolve operational issues quickly.
• Familiarity with stock management and basic procurement processes.

Qualifications:

• English & Maths GCSE (Grade C and Above)
• Degree (Desirable)
• Proficiency in MS Office, rota/stock management software, and clinical IT systems.

Personal Attributes:

• Proactive, solution-focused, and hands-on approach.
• Strong attention to detail.
• Ability to work collaboratively across teams.
• Commitment to delivering high-quality patient care.

Person Specification

Experience

Essential

• Proven experience in healthcare operations, in primary care settings.
• Experience managing locum and permanent staff rotas.
• Strong organisational and time-management skills.
• Excellent communication and leadership skills.
• Excellent IT skills, including troubleshooting hardware, software, clinical systems, and operational platforms.
• Ability to work under pressure and resolve operational issues quickly.
• Familiarity with stock management and basic procurement processes.

Desirable

• Experience of working in a Enhanced Access service

Qualifications

Essential

• English & Maths GCSE (Grade C and Above)
• Proficiency in MS Office, rota/stock management software, and clinical IT systems.

Desirable

• Business or Healthcare Management Degree (Desirable)

Personal Attributes

Essential

• Proactive, solution-focused, and hands-on approach.
• Strong attention to detail.
• Ability to work collaboratively across teams.
• Commitment to delivering high-quality patient care.

Person Specification

Experience

Essential

• Proven experience in healthcare operations, in primary care settings.
• Experience managing locum and permanent staff rotas.
• Strong organisational and time-management skills.
• Excellent communication and leadership skills.
• Excellent IT skills, including troubleshooting hardware, software, clinical systems, and operational platforms.
• Ability to work under pressure and resolve operational issues quickly.
• Familiarity with stock management and basic procurement processes.

Desirable

• Experience of working in a Enhanced Access service

Qualifications

Essential

• English & Maths GCSE (Grade C and Above)
• Proficiency in MS Office, rota/stock management software, and clinical IT systems.

Desirable

• Business or Healthcare Management Degree (Desirable)

Personal Attributes

Essential

• Proactive, solution-focused, and hands-on approach.
• Strong attention to detail.
• Ability to work collaboratively across teams.
• Commitment to delivering high-quality patient care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West London GP Federation

Address

Community Clinic 2,

St Charles Centre for Health & Wellbeing,

London

W10 6DZ

United Kingdom

Employer's website

https://westlondongpfederation.com/ (Opens in a new tab)

Employer details

Employer name

West London GP Federation

Address

Community Clinic 2,

St Charles Centre for Health & Wellbeing,

London

W10 6DZ

United Kingdom

Employer's website

https://westlondongpfederation.com/ (Opens in a new tab)

Job responsibilities

Duties and responsibilities

Part A specific responsibilities

1. Day-to-Day Service Delivery:

• Oversee daily operations of EA & ES services to ensure seamless delivery of patient care.
• Monitor and manage workflow, ensuring staffing and service levels meet patient demand.
• Act as first point of escalation for operational issues, resolving them efficiently.
• Collaborate with clinical and administrative teams to maintain smooth service operations.
• Provide basic IT troubleshooting for site systems, hardware, and software to minimise service disruptions.
• Implementation of service delivery against standard operating procedures

2. Staff Management and Coordination:

• Manage rotas for permanent and locum staff, ensuring optimal coverage at all times.
• Coordinate inductions and onboarding for new locum and permanent staff.
• Support staff performance through coaching, guidance, and feedback.
• Monitor attendance, leave, and compliance with contractual obligations.

3. Site and Stock Management:

• Ensure all sites have adequate stock levels of medical supplies, PPE, and equipment.
• Maintain accurate stock records and coordinate timely ordering and replenishment.
• Work with suppliers and internal teams to resolve supply issues promptly.
• Implement and monitor stock control processes to minimize waste and ensure compliance.

4. Operational Excellence:

• Drive continuous improvement initiatives to enhance efficiency and patient experience.
• Ensure compliance with health and safety regulations, clinical governance, and company policies.
• Maintain accurate operational records, reports, and documentation.

5. Skills & Experience:

• Proven experience in healthcare operations, in primary care settings.
• Experience managing locum and permanent staff rotas.
• Strong organisational and time-management skills.
• Excellent communication and leadership skills.
• Excellent IT skills, including troubleshooting hardware, software, clinical systems, and operational platforms.
• Ability to work under pressure and resolve operational issues quickly.
• Familiarity with stock management and basic procurement processes.

Qualifications:

• English & Maths GCSE (Grade C and Above)
• Degree (Desirable)
• Proficiency in MS Office, rota/stock management software, and clinical IT systems.

Personal Attributes:

• Proactive, solution-focused, and hands-on approach.
• Strong attention to detail.
• Ability to work collaboratively across teams.
• Commitment to delivering high-quality patient care.

Experience

Essential

• Proven experience in healthcare operations, in primary care settings.
• Experience managing locum and permanent staff rotas.
• Strong organisational and time-management skills.
• Excellent communication and leadership skills.
• Excellent IT skills, including troubleshooting hardware, software, clinical systems, and operational platforms.
• Ability to work under pressure and resolve operational issues quickly.
• Familiarity with stock management and basic procurement processes.

Desirable

• Experience of working in a Enhanced Access service

Qualifications

Essential

• English & Maths GCSE (Grade C and Above)
• Proficiency in MS Office, rota/stock management software, and clinical IT systems.

Desirable

• Business or Healthcare Management Degree (Desirable)

Personal Attributes

Essential

• Proactive, solution-focused, and hands-on approach.
• Strong attention to detail.
• Ability to work collaboratively across teams.
• Commitment to delivering high-quality patient care.