Technical Support Analyst

Technical Support Analyst - Advanced - Band 7

Digital Services | City, Southmead and Weston

The Technical Support Analyst is a senior infrastructure specialist responsible for the administration, support and continuous improvement of the Group's server, storage, virtualisation and cloud platforms. The role provides technical leadership across Active Directory and Azure AD, Microsoft 365, VM infrastructure, server platforms and SAN storage solutions, ensuring high availability, security, resilience and performance for critical NHS systems.

The post holder leads infrastructure projects and service improvement initiatives, developing automation, monitoring and reporting through PowerShell and other tools. Responsibilities include patching, backups, disaster recovery, business continuity, capacity planning and performance optimisation across virtual, physical and cloud services. The role also ensures effective identity and access management, secure system configuration, and compliance with NHS cyber security and data protection standards.

Working closely with architects, suppliers, project teams and operational colleagues, the analyst acts as the technical authority for infrastructure services, contributing to solution design, technology roadmaps and service transition. They provide expert troubleshooting for major incidents, oversee documentation, mentor technical staff and support infrastructure services for over 30,000 users. Participation in a 24/7 on-call rota is required.

Main duties of the job

Senior Infrastructure Specialist responsible for managing complex infrastructure environments, leading group-wide initiatives and ensuring system reliability, security and performance. The role oversees multiple systems and applications, acting as a technical lead and liaison between operational teams, suppliers and customers. Responsibilities include infrastructure design, implementation, maintenance and continuous improvement, supporting projects through Agile, Waterfall or other methodologies while ensuring solutions meet business and technical requirements.

Working within a multidisciplinary team, the post holder provides specialist expertise in areas such as networking, voice, systems administration, storage or compute technologies. Duties include automation, monitoring, capacity planning, backup and disaster recovery, patch management, testing, performance optimisation and production support. The role is accountable for maintaining secure configurations, compliance with cyber security and data protection standards, operational documentation, service performance monitoring and technical governance. It also involves mentoring colleagues, evaluating emerging technologies and delivering infrastructure improvements that enhance efficiency and reduce costs.

About us

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.

Details

Date posted

15 October 2026

Pay scheme

Agenda for change

Band

Band 7

Salary

£49,387 to £56,515 a year

pa

Contract

Permanent

Working pattern

Full-time,

Flexible working

Reference number

387-TS2923-MF

Job locations

Digital HQ

40 Southwell Street

Bristol

BS2 8EJ

United Kingdom

Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Person Specification

Training, Knowledge and Experience

Essential

• Master's degree, NVQ Level 5, VQ Level 7 or relevant experience.
• Requires extensive relevant work experience deploying and/or administrating infrastructure solutions.
• Requires strong knowledge and experience with multiple infrastructure solutions.
• ITIL Foundation certification
• Agile Certification or exposure
• Relevant industry certification is required.
• Is fully familiar with recognised industry bodies of knowledge both generic and specific, and knowledge of the business, suppliers, partners, competitors and clients.
• Develops a wider breadth of knowledge across the industry or business
• Applies knowledge to help to define the standards which others will apply

Autonomy:

Essential

• Works under broad direction
• Work is often self-initiated
• Is fully responsible for meeting allocated technical and/or group objectives.
• Analyses, designs, plans, executes and evaluates work to time, cost and quality targets.
• Establishes milestones and has a significant role in the assignment of tasks and/or responsibilities.

Influence

Essential

• Influences organisation, customers, suppliers, partners and peers on the contribution of own specialism.
• Makes decisions which impact the success of assigned work, i.e. results, deadlines and budget.
• Has significant influence over the allocation and management of resources appropriate to given assignments.
• Leads on user/customer and group collaboration throughout all stages of work.
• Ensures users' needs are met consistently through each work stage
• Builds appropriate and effective business relationships across the organisation and with customers, suppliers and partners.
• Creates and supports collaborative ways of working across group/area of responsibility.
• Facilitates collaboration between stakeholders who have diverse objectives.

Business Skills:

Essential

• Demonstrates leadership in operational management
• Analyses requirements and advises on scope and options for continual operational improvement.
• Assesses and evaluates risk.
• Takes all requirements into account when making proposals.
• Shares own knowledge and experience and encourages learning and growth.
• Advises on available standards, methods, tools, applications and processes relevant to group specialism(s) and can make appropriate choices from alternatives.
• Understands and evaluates the organisational impact of new technologies and digital services.
• Creatively applies innovative thinking and design practices in identifying solutions that will deliver value for the benefit of the customer/stakeholder.
• Clearly demonstrates impactful communication skills (oral, written and presentation) in both formal and informal settings, articulating complex ideas to broad audiences.
• Learning and professional development -- takes initiative to advance own skills and identify and manage development opportunities in area of responsibility.
• Security, privacy and ethics -- proactively contributes to the implementation of appropriate working practices and culture

Technical Skills

Essential

• Windows Server OS, Windows Desktop OS, Office 365, MS Office Desktop, Microsoft Active Directory and Azure AD, Antivirus solutions, Cisco Networking, Cisco Wireless, SolarWinds and others, Service Desk +, VmWare, Firewalls, Mac OS, Microsoft Azure, PowerShell, MS SQL Server, Dell Unity SAN, Microsoft SCCM, Telephony Systems (Cisco or Alcatel), Load Balancers

Desirable

• MS IIS, MS Sharepoint, Cloud WAF, "Paas, SaaS, IaaS", Infrastructure As Code, Mirth Integration Engine, Power Automate, MS Teams forms, SIP & SBC

Person Specification

Training, Knowledge and Experience

Essential

• Master's degree, NVQ Level 5, VQ Level 7 or relevant experience.
• Requires extensive relevant work experience deploying and/or administrating infrastructure solutions.
• Requires strong knowledge and experience with multiple infrastructure solutions.
• ITIL Foundation certification
• Agile Certification or exposure
• Relevant industry certification is required.
• Is fully familiar with recognised industry bodies of knowledge both generic and specific, and knowledge of the business, suppliers, partners, competitors and clients.
• Develops a wider breadth of knowledge across the industry or business
• Applies knowledge to help to define the standards which others will apply

Autonomy:

Essential

• Works under broad direction
• Work is often self-initiated
• Is fully responsible for meeting allocated technical and/or group objectives.
• Analyses, designs, plans, executes and evaluates work to time, cost and quality targets.
• Establishes milestones and has a significant role in the assignment of tasks and/or responsibilities.

Influence

Essential

• Influences organisation, customers, suppliers, partners and peers on the contribution of own specialism.
• Makes decisions which impact the success of assigned work, i.e. results, deadlines and budget.
• Has significant influence over the allocation and management of resources appropriate to given assignments.
• Leads on user/customer and group collaboration throughout all stages of work.
• Ensures users' needs are met consistently through each work stage
• Builds appropriate and effective business relationships across the organisation and with customers, suppliers and partners.
• Creates and supports collaborative ways of working across group/area of responsibility.
• Facilitates collaboration between stakeholders who have diverse objectives.

Business Skills:

Essential

• Demonstrates leadership in operational management
• Analyses requirements and advises on scope and options for continual operational improvement.
• Assesses and evaluates risk.
• Takes all requirements into account when making proposals.
• Shares own knowledge and experience and encourages learning and growth.
• Advises on available standards, methods, tools, applications and processes relevant to group specialism(s) and can make appropriate choices from alternatives.
• Understands and evaluates the organisational impact of new technologies and digital services.
• Creatively applies innovative thinking and design practices in identifying solutions that will deliver value for the benefit of the customer/stakeholder.
• Clearly demonstrates impactful communication skills (oral, written and presentation) in both formal and informal settings, articulating complex ideas to broad audiences.
• Learning and professional development -- takes initiative to advance own skills and identify and manage development opportunities in area of responsibility.
• Security, privacy and ethics -- proactively contributes to the implementation of appropriate working practices and culture

Technical Skills

Essential

• Windows Server OS, Windows Desktop OS, Office 365, MS Office Desktop, Microsoft Active Directory and Azure AD, Antivirus solutions, Cisco Networking, Cisco Wireless, SolarWinds and others, Service Desk +, VmWare, Firewalls, Mac OS, Microsoft Azure, PowerShell, MS SQL Server, Dell Unity SAN, Microsoft SCCM, Telephony Systems (Cisco or Alcatel), Load Balancers

Desirable

• MS IIS, MS Sharepoint, Cloud WAF, "Paas, SaaS, IaaS", Infrastructure As Code, Mirth Integration Engine, Power Automate, MS Teams forms, SIP & SBC

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bristol NHS Foundation Trust

Address

Digital HQ

40 Southwell Street

Bristol

BS2 8EJ

United Kingdom

Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Bristol NHS Foundation Trust

Address

Digital HQ

40 Southwell Street

Bristol

BS2 8EJ

United Kingdom

Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)

Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Training, Knowledge and Experience

Essential

• Master's degree, NVQ Level 5, VQ Level 7 or relevant experience.
• Requires extensive relevant work experience deploying and/or administrating infrastructure solutions.
• Requires strong knowledge and experience with multiple infrastructure solutions.
• ITIL Foundation certification
• Agile Certification or exposure
• Relevant industry certification is required.
• Is fully familiar with recognised industry bodies of knowledge both generic and specific, and knowledge of the business, suppliers, partners, competitors and clients.
• Develops a wider breadth of knowledge across the industry or business
• Applies knowledge to help to define the standards which others will apply

Autonomy:

Essential

• Works under broad direction
• Work is often self-initiated
• Is fully responsible for meeting allocated technical and/or group objectives.
• Analyses, designs, plans, executes and evaluates work to time, cost and quality targets.
• Establishes milestones and has a significant role in the assignment of tasks and/or responsibilities.

Influence

Essential

• Influences organisation, customers, suppliers, partners and peers on the contribution of own specialism.
• Makes decisions which impact the success of assigned work, i.e. results, deadlines and budget.
• Has significant influence over the allocation and management of resources appropriate to given assignments.
• Leads on user/customer and group collaboration throughout all stages of work.
• Ensures users' needs are met consistently through each work stage
• Builds appropriate and effective business relationships across the organisation and with customers, suppliers and partners.
• Creates and supports collaborative ways of working across group/area of responsibility.
• Facilitates collaboration between stakeholders who have diverse objectives.

Business Skills:

Essential

• Demonstrates leadership in operational management
• Analyses requirements and advises on scope and options for continual operational improvement.
• Assesses and evaluates risk.
• Takes all requirements into account when making proposals.
• Shares own knowledge and experience and encourages learning and growth.
• Advises on available standards, methods, tools, applications and processes relevant to group specialism(s) and can make appropriate choices from alternatives.
• Understands and evaluates the organisational impact of new technologies and digital services.
• Creatively applies innovative thinking and design practices in identifying solutions that will deliver value for the benefit of the customer/stakeholder.
• Clearly demonstrates impactful communication skills (oral, written and presentation) in both formal and informal settings, articulating complex ideas to broad audiences.
• Learning and professional development -- takes initiative to advance own skills and identify and manage development opportunities in area of responsibility.
• Security, privacy and ethics -- proactively contributes to the implementation of appropriate working practices and culture

Technical Skills

Essential

• Windows Server OS, Windows Desktop OS, Office 365, MS Office Desktop, Microsoft Active Directory and Azure AD, Antivirus solutions, Cisco Networking, Cisco Wireless, SolarWinds and others, Service Desk +, VmWare, Firewalls, Mac OS, Microsoft Azure, PowerShell, MS SQL Server, Dell Unity SAN, Microsoft SCCM, Telephony Systems (Cisco or Alcatel), Load Balancers

Desirable

• MS IIS, MS Sharepoint, Cloud WAF, "Paas, SaaS, IaaS", Infrastructure As Code, Mirth Integration Engine, Power Automate, MS Teams forms, SIP & SBC