High Impact User Administrator

An exciting opportunity has become available withing the High Impact User Team (HIU Team) in the Bristol Royal Infirmary (BRI). The successful candidate will work within the HIU Team, based in the Emergency Department of the BRI. The post is fixed term maternity cover for 6-12 months, for 15hrs per week.

The role will encompass administrative tasks which will enable the wider team in providing support for vulnerable patients who attend the emergency department with multi-factorial risks and unmet needs. The successful candidate will have the opportunity to work in an innovative and diverse team will gain skills and knowledge in working with this patient group.

Main duties of the job

• Providing secretarial support to the high impact user team as required
• Note taking of various departmental meetings as required
• Coordination of weekly, monthly and ADHOC meetings
• Dealing with telephone enquiries and taking accurate messages as appropriate. Acting as a point of contact and liaison for patients, clinicians, GP's, nursing staff and medical representatives, both face to face and on the telephone
• Always promote a positive image of Bristol NHS Foundation Trust
• To liaise with and act as a point of contact for clinical and non-clinical staff via telephone and email
• To act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patients' needs at all times and able to communicate effectively when dealing with difficult situations/conversations
• Escalate patient's queries and general issues to the role's line manager or relevant clinical staff as appropriate
• Rota management
• General office admin duties - forwarding of emails; sorting & distributing post; filing; printing; photocopying; laminating etc.
• Maintain confidentiality and discretion and comply with the terms of the Data Protection Act and local Trust policies at all times.
• Ability to undertake appropriate audits as required by the service
• Undertaking any other duties which are deemed appropriate to the post
• Demonstrate competency by completing the HIU Team competency framework within a 6 month period

About us

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that theSouth Westhas to offer.

Details

Date posted

05 October 2026

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,392 to £31,157 a year

pa pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

387-M6233-CCC-A

Job locations

Bristol Royal Infirmary

Upper Maudlin Street

Bristol

BS2 8HW

United Kingdom

Job responsibilities

For a more detailed job description including the main responsibilities and person specification, please refer to the job description document attached to this vacancy.

Job responsibilities

For a more detailed job description including the main responsibilities and person specification, please refer to the job description document attached to this vacancy.

Person Specification

Education and Qualifications

Essential

• Educated to a degree GCSE, grade C or above (or equivalent) in English Language and Maths
• Business and Administration Level 3 NVQ or equivalent experience

Knowledge, skills and abilities

Essential

• Clerical/administrative experience
• Previous experience in a public facing role (in person and over the phone/via Teams)
• Good IT skills including Microsoft packages
• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
• Effective organisational skills
• Ability to work independently, managing own caseload

Desirable

• Previous NHS experience
• Experience of using a patient administration system

Personal qualities

Essential

• Effective and polite manner
• Confidence to handle difficult conversation with patients, relatives and carers
• Ability to work effectively in a busy team, adjust to change and motivate others
• Respecting Everyone
• Embracing Change
• Recognising Success
• Working together

Person Specification

Education and Qualifications

Essential

• Educated to a degree GCSE, grade C or above (or equivalent) in English Language and Maths
• Business and Administration Level 3 NVQ or equivalent experience

Knowledge, skills and abilities

Essential

• Clerical/administrative experience
• Previous experience in a public facing role (in person and over the phone/via Teams)
• Good IT skills including Microsoft packages
• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
• Effective organisational skills
• Ability to work independently, managing own caseload

Desirable

• Previous NHS experience
• Experience of using a patient administration system

Personal qualities

Essential

• Effective and polite manner
• Confidence to handle difficult conversation with patients, relatives and carers
• Ability to work effectively in a busy team, adjust to change and motivate others
• Respecting Everyone
• Embracing Change
• Recognising Success
• Working together

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bristol NHS Foundation Trust

Address

Bristol Royal Infirmary

Upper Maudlin Street

Bristol

BS2 8HW

United Kingdom

Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Bristol NHS Foundation Trust

Address

Bristol Royal Infirmary

Upper Maudlin Street

Bristol

BS2 8HW

United Kingdom

Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)

Job responsibilities

For a more detailed job description including the main responsibilities and person specification, please refer to the job description document attached to this vacancy.

Education and Qualifications

Essential

• Educated to a degree GCSE, grade C or above (or equivalent) in English Language and Maths
• Business and Administration Level 3 NVQ or equivalent experience

Knowledge, skills and abilities

Essential

• Clerical/administrative experience
• Previous experience in a public facing role (in person and over the phone/via Teams)
• Good IT skills including Microsoft packages
• Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
• Effective organisational skills
• Ability to work independently, managing own caseload

Desirable

• Previous NHS experience
• Experience of using a patient administration system

Personal qualities

Essential

• Effective and polite manner
• Confidence to handle difficult conversation with patients, relatives and carers
• Ability to work effectively in a busy team, adjust to change and motivate others
• Respecting Everyone
• Embracing Change
• Recognising Success
• Working together