Business Administration Apprentice

Join our busy IEP team as a Business Administration Apprentice and become a key part of our day-to-day operations. You'll be a friendly first point of contact for visitors, drivers, customers and colleagues, while developing your admin, communication and organisational skills.

What you will do

As a Business Administration Apprentice, you'll become an important part of the IEP office team, learning how a busy export packing business operates while developing your administration, communication and organisational skills. You'll start by building a strong foundation in general office administration before gradually taking on more responsibility and developing into a key member of the team.

Your duties will include:

• Welcoming visitors and drivers to site and acting as a friendly and professional first point of contact
• Answering incoming telephone calls, taking messages and directing enquiries to the appropriate member of the team
• Managing the site barrier and helping visitors, drivers and colleagues arriving at IEP
• Carrying out general administration tasks such as filing, scanning, organising paperwork and keeping records up to date
• Sorting and organising photographs and digital files and helping to label and identify customers' goods ready for packing and dispatch
• Responding to general enquiries by phone and email and ensuring enquiries are passed to the right person
• Dealing confidently and professionally with customers, suppliers, colleagues and other stakeholders at all levels
• Supporting the team with customer and job enquiries, gathering information and helping to ensure enquiries are followed up
• Providing general administrative support to the office and wider IEP team as your knowledge and confidence develop
• Learning how the different areas of the business work together, including the office, workshop, drivers and customers

As your skills and experience grow, taking on more responsibility and developing towards the wider business administration duties carried out by the existing office team.

Working towards your Level 3 Business Administration qualification while gaining practical, hands-on experience in a busy working environment.

Training

Training along side you work to complete your Nationally recognised qualification, monthly workshops via Microsoft teams during your working hours. Regular meetings with your delivery tutor.

After the apprenticeship

Our aim is to develop the apprentice into a confident and capable member of the IEP office team, with the opportunity to progress into a permanent administrative role once the apprenticeship is successfully completed.

As their knowledge, confidence and experience grow, they will gradually take on more responsibility and become involved in a wider range of business administration activities. This could include handling customer and job enquiries, supporting the day-to-day running of the office, liaising with customers and suppliers, and taking greater responsibility for administrative processes.

For the right person, there is scope to continue developing within the business and progress towards roles such as Business Administrator, Office Administrator or a more senior administrative or customer-facing position. Their career progression will depend on their skills, interests, performance and the opportunities available within the business.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience
• Physical fitness

Qualifications

• Essential: GCSE, English (grade A*-C/ 4-9)
• Essential: GCSE, Maths (grade A*-C/ 4-9)

Things to consider

This is primarily an office-based role, but the apprentice will also spend some time outside the office as part of their day-to-day duties. This will include visiting the barrier to greet visitors and drivers, establish the reason for their visit and determine the appropriate access to site, as well as liaising with the wider production team.

The role will also involve occasional time in the production and yard areas to label and identify customers' goods, sort and organise items and communicate with colleagues. Applicants should therefore be comfortable working in a busy industrial environment and moving between the office, production areas and site when required.

Good communication, confidence and awareness of their surroundings are important, particularly when dealing with visitors, drivers and members of the wider team.

Benefits

Our aim is to develop the apprentice into a confident and capable member of the IEP office team, with the opportunity to progress into a permanent administrative role once the apprenticeship is successfully completed.

About the employer

International Export Packers (IEP) is an established export packing company based in Newark, Nottinghamshire, with over 25 years of experience providing specialist packing solutions to businesses across the UK and internationally.

We design and manufacture bespoke timber cases, crates, pallets and specialist export packing for a wide range of industries. Our experienced team prepares everything from individual components to large and complex machinery for safe transportation by road, sea and air.

We are a practical, hands-on business where people and skills are at the heart of what we do. We have a strong focus on passing knowledge and experience on to the next generation and provide a supportive environment where employees can learn, develop and build a long-term career. This apprenticeship offers the opportunity to gain valuable practical skills and industry experience while working towards a recognised qualification as part of our experienced team.

Apprenticeship details

• Course: Business administrator (level 3), Business and administration
• Apprenticeship level: Advanced (level 3)
• Training provider: SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
• Expected duration: 1 Year 6 Months
• Hours: 39.5 hours a week. Working week: Monday - Friday, 8:30am - 5.00pm, with half an hour lunch.
• Start date: 22 October 2026
• Positions available: 1
• Wage: £16,432 a year