General Practitioner Surgery Administration Apprentice

We are recruiting for an administrator within our GP Surgery. Your role will be combining hands on office work in a primary care setting covering patient communications, Record management, general office tasks, Secretarial work and IT, alongside studying for a nationally recognised qualification in Business Administration.

What you will do

An Apprentice in an Administrative role in General Practice would train to provide front desk reception duties from time to time, administrative support, Secretarial skills, IT working towards a recognised qualification such as a Business Administrator or Medical Secretary at level 3.

• Secretarial Duties - Letters and referral work
• Reception Duties to include front facing tasks from time to time
• Managing incoming calls, direct enquiries and signposting of patients to the relevant care provider
• Scan, file and accurately enter new patient data while maintaining strict confidentiality and GDPR compliance
• Ad hoc administrative duties to help the management team when required

Training

For this Apprenticeship Standard, learners will have the opportunity to give focus on the knowledge, skills and behaviours of the standard that will allow for good business acumen, decision making and the understanding of tools and techniques in relation to time and project management.

The completion of this Apprenticeship Standard will require monthly training visits from a qualified IPS Trainer to help support the Apprentice. This will allow them to develop skills and progress the building of the Apprentice portfolio to prepare the learner for End Point Assessment.

Delivery is primarily carried out through remote visits, but the trainer will visit the learner's workplace quarterly and at the start of training to allow for a good working relationship between all parties for smooth delivery of the Standard. Upon successful completion, the learner will achieve the Level 3 Business Administrator Standard.

After the apprenticeship

Career pathways from entry level administration and support roles, to IT roles and Management. Progression is possible to that of Senior operations, Clinical healthcare roles such as Health Care Assistants, Phlebotomist and Clinical Nursing staff.

Skills

• Communication skills
• IT skills
• Organisation skills
• Customer care skills
• Team working
• Enthusiastic
• Reliable
• Willingness to Learn
• Interpersonal Skills

Qualifications

• Essential: GCSE, English and Maths (grade 4/C and above)

Things to consider

PLEASE NOTE: THE APPLICANT MUST BE 18 YEARS OR OVER.

Shortlisted applicants will be required to complete an eligibility check phone call with IPS International, Apprenticeship Training Provider. Please note that your application cannot proceed without completing this call.

Enrolment onto your apprenticeship programme is subject to prior attainment checks, and your Personal Learning Record will be reviewed upon successful appointment. We are also obligated to follow the guidelines around eligibility, set out by the government apprenticeship funding rules.

NB: Please include minimum qualifications (GCSE Maths and English grades) in your apprenticeship application. Tailor your application to the vacancy, dedicating 1-2 paragraphs for each question to demonstrate interest in the role and the company.

If you are unsuccessful, you will be automatically added to our Talentpool list where future vacancies will be sent to you. If you would like to opt out of this mailing list please select unsubscribe in the email.

About the employer

We are a General Practitioners, who provide the best possible healthcare to all of our patient groups in an inclusive, caring environment and to treat all of our patients with dignity, respect, compassion and empathy.

Apprenticeship details

• Course: Business administrator (level 3), Business and administration
• Apprenticeship level: Advanced (level 3)
• Training provider: IPS INTERNATIONAL LIMITED
• Expected duration: 1 Year 8 Months
• Hours: 32.5 hours a week. Working week: Monday - Friday 9.00am - 3.30pm with half an hour break each day, 32.5 hour week worked across 5 days to include course work.
• Start date: 1 December 2026
• Positions available: 1
• Wage: £13,520 to £21,479.90 a year