Customer Service Advisor Apprentice

Work with customers over the phone and by email to offer insurance solutions varying business and personal needs.

What you will do

• Processing midterm adjustments and changes to client records and policies ensuring the highest possible levels of customer service
• Probing for gaps in cover that could leave a client open to a claim and making relevant recommendations to ensure that they are fully protected
• Generating leads and new business through consistent cross selling and customer service
• Meeting all monthly, quarterly and annual KPIs and targets

Training

• Insurance Professional Level 4
• CII Dip in Insurance - through the apprenticeship, delivered by Davies remotely
• Licenced in NFU Mutual Products
• Training will be office based through our inhouse learning portal
• Could be either once a week or block

After the apprenticeship

Permanent member of the team.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience

Qualifications

• Essential: GCSE, English (grade 4/C or above)
• Essential: GCSE, Maths (grade 4/C or above)

Things to consider

DBS basic check.

Benefits

• Growth opportunities
• Wellness programmes
• Company perks
• Regular social events

About the employer

Insurance & Finance

Apprenticeship details

• Course: Insurance professional (level 4), Legal, finance and accounting
• Apprenticeship level: Higher (level 4)
• Training provider: DAVIES LEARNING SOLUTIONS LIMITED
• Expected duration: 2 Years
• Hours: 40 hours a week. Working week: Monday - Friday, 9am - 5.30pm
• Start date: 30 November 2026
• Positions available: 4
• Wage: £16,640 to £26,436.80 a year
• Other locations: Aylesbury, HP18 9LS