Customer Support Engineer

PerkinElmer is looking for a motivated, experienced service engineer to accelerate our growth. This position is responsible for providing onsite maintenance, repair and installation of analytical instruments including support on selling of consumables and service contract.

• Perform machine installation setup, training, and machine commissioning on new machine.

• Provide after sales service supports to our customers which include maintenance, troubleshooting and repair.

• Responsible for scheduling and performing preventative maintenance.

• Coordinate with the customer care to prepare quotation, manage inventory and ensure timely delivery to enhance customer satisfaction.

• Responsible to prepare and submit progress service & maintenance report.

• Ensure all service is completed within standard procedure.

• To support After Market team in delivering sales contract and consumable target.

• To trained junior employees and provide support when necessary.

• To perform other ad-hoc duties assigned from time to time.

Academic Qualifications:

• Candidate must possess at least a bachelor's degree in engineering (Electrical/Electronic) or equivalent.

Work Experience & Requirement:

• At least 5 year(s) of working experience in repair, maintenance, and installation of analytical instruments.

• Good interpersonal & communication skills.

• Have own transport and willing to travel domestic and overseas.

• Self-motivated, pro-active, analytical mind set and good problem-solving skill.

• Able to negotiate and commitment in meeting customer requirement schedules.

• Computer literate, knowledge in MS Office - Excel, Word, PowerPoint.