Claims Manager

Who we are

We are NHS Resolution, an arm's length body operating under the Department of Health and Social Care. At our core, we specialise in claims management, dispute resolution, and knowledge sharing within the NHS. Our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patient care.

Our Claims directorate is responsible for managing a total of ten indemnity schemes covering clinical and non-clinical legal liabilities of NHS organisations in England and independent sector providers of care to NHS patients.

The NHS Resolution Claims Management function has embarked on a transformation and expansion programme with a vision to deliver a single, integrated claims function, with a supportive organisational structure that avoids duplication of effort and allows teams to develop their skills.

Having experienced claims managers as part of our workforce is key to the successful delivery of NHS Resolutions Strategy and we are committed to harnessing the power of claims management expertise to achieve excellence in delivery of our objectives.

The opportunity

We are recruiting for Clinical Case Managers with proven knowledge and experience in clinical negligence claims handling. Candidates with a background in Clinical Negligence (CN), Employers' Liability (EL), Public Liability (PL), or Industrial Disease claims are encouraged to apply.

In this role, you will manage a caseload of claims from commencement to conclusion, contributing to the core aims of NHS Resolution through effective, proactive claims management.

What you'll be doing

You will contribute to successfully managing clinical claims on behalf of Trusts or GPs and NHS England and will be responsible for a portfolio of complex and non-complex cases and conduct the investigation, quantification, and negotiation of these claims to conclusion.

What we're looking for

• An understanding of current law and relevant statutes in related insurance, clinical or non-clinical claims negligence area
• Knowledge and ability to manage complex and non-complex injury claims from commencement to conclusion
• Ability to draft documents and complex correspondence in a concise and professional manner (particularly in legal area).
• Evidence and ability of managing a large caseload within strict time limits and conflicting priorities.
• Ability to engender trust, develop and maintain constructive relationships with external organisations
• Ability to work as a team member and collaboratively with other teams.
• Exceptional customer focus and awareness.
• Excellent verbal and written communication skills.
• Ability to focus on continuous service improvement and innovation.

What we offer in return

• Competitive salary and benefits package
• Opportunities for career growth and development
• Collaborative and innovative work environment
• Work in a progressive environment towards data-driven strategies
• A commitment to diversity, equality, and inclusion
• Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
• Commitment to support individuals in having a work and life balance, offering flexible working arrangements

When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access

• 24 hours employee assistance programme from Health Assured (EAP)
• Eye care vouchers for Specsavers
• Health service discounts
• Blue Light card, a discount service for the emergency services and the NHS
• Cycle to work scheme
• Season ticket loan scheme

Additional information

Please submit a single document comprising your CV, detailing your employment history and key responsibilities, together with a supporting statement outlining how you meet the essential criteria and highlighting the knowledge, experience, skills, and career achievements you would bring to the role.

Closing date: 18 October 2026

If you use AI to assist with any part of your application, please clearly indicate where it was used.

You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.

Please note: if you have applied for a Claims Manager role with NHS Resolution in the last 6 months and have not been successful at any stage of the selection process, your application may not be considered as part of this campaign.