Account Processor

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

The Account Processor is responsible for supporting payment operations through account review, documentation, validation, quality assurance, and processing activities. This position requires strong attention to detail, sound judgment, and the ability to accurately complete work while adhering to established procedures, regulatory requirements, and internal controls.

Account Processors work collaboratively within the team and may rotate across multiple responsibilities to support daily business needs, processing accuracy, and timely completion of work.

Key Responsibilities

• Review accounts and supporting documentation to ensure established payment requirements are met.
• Prepare and complete required documentation and maintain appropriate supporting documentation. The team's documented process includes account information, payment history/amounts, required collection activity, and supporting account-system documentation.
• Perform validation and quality-control reviews to identify discrepancies and ensure information is accurate before processing. The documented control includes a second-level eligibility validation before processing.
• Research and verify customer and account information across applicable systems and documentation.
• Support PCO, Recovery, IRG, and Agency activities, including validation, approvals, second-day reviews, payment-file checks, and related processing responsibilities.
• Prepare and review customer correspondence associated with process, including assigned letter and quality-check activities.
• Identify processing errors or discrepancies and communicate findings to ensure appropriate correction.
• Maintain complete and accurate records in accordance with established procedures and controls.
• Manage assigned workload and priorities to support timely completion of daily processing.
• Provide backup coverage for team responsibilities and adapt to changing workload and operational needs.
• Collaborate with team members and leadership to support processing quality, consistency, and operational effectiveness.

Preferred Qualifications

• Previous experience in collections, payment processing, account servicing, quality assurance, or banking operations.
• Experience reviewing account documentation for accuracy and completeness.
• Experience working in a controlled or regulated operational environment.
• Demonstrated ability to learn complex processes and successfully rotate among different job responsibilities.

Will be in office 3+ days during the week Knoxville Tennessee , Earth City Missouri, Minneapolis Minnesota or Overland Park Kansas.

Schedule: 8am-5pm Monday-Friday

Basic Qualifications

• High school diploma or equivalent
• Typically three to five years of clerical and customer service experience

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $20.91

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.