Senior Call Centre Agent

Salary: £30,000-£40,000 OTE | Uncapped Commission

Location: Quorum Business Park, Benton Lane, Newcastle upon Tyne | Full-Time

High-performing, target-driven Call Centre Agents wanted to join Verisure's recruitment team, where you will contact applicants and move them through our hiring process.

Join Verisure - Europe & South America's 1 alarm company - and earn uncapped commission based on your results.

Quick Facts

• Salary: £30,000-£40,000 OTE
• Uncapped commissions
• Recruitment team environment
• High-volume, fast-paced
• Performance-driven KPIs

Why Work With Us

• Earn more by delivering results
• Uncapped commission - your performance controls your income
• Incentives, competitions & bonuses
• 21 days holiday + bank holidays (rising to 23)
• Birthday off
• Benefits: discounts, gym access, medical insurance
• Award-winning employer (Recognised as Top Employer 2026 for the fourth year in a row)

Role Overview

As a Call Centre Agent, you will contact applicants, build rapport, and move candidates through the recruitment process efficiently. This role suits competitive individuals who thrive in KPI-heavy environments and enjoy high activity levels.

You will:

• Make high-volume calls
• Engage candidates confidently
• Present the role clearly and build enthusiasm
• Identify high-potential applicants
• Keep candidates progressing through the process
• Hit daily and weekly KPIs
• Support team goals with consistency and pace

What You Need

• Strong phone skills
• 2 years contact centre experience is a plus
• Competitive, ambitious and results-driven
• Comfortable working with KPIs
• Clear communication (English)
• Experience in sales, customer service or high-volume call centres is a plus
• DBS check required (covered by Verisure)

Who This Role Is For

• High performers
• Competitive personalities
• People who enjoy fast-paced, target-driven environments
• Candidates who want real earning potential and progression
• Call centre professionals looking for a senior, performance-based role

Apply Now

If you want a role where performance equals income and ambition is rewarded, apply today.

Verisure is an inclusive, disability-friendly employer. All applicants are welcome.