Complex Therapies Admin

The Brain Centre is a treatment and research facility, offering specialist neurological support to patients with cognitive impairment, multiple sclerosis and movement disorders. The post holder will be required to provide administrative support to the multidisciplinary teams operating here; including coordinating the admin support and audio typing for the DBS nursing teams and managing the clinic room bookings for the centre. This job requires the post holder to be on site and available to deal with any queries arising from patients and colleagues requiring assistance during core opening hours. It is a busy and demanding role where priorities can change and therefore the post holder will need to be organised and have the ability to work well as part of a multidisciplinary team.

Main duties of the job

Receive and manage referrals for the complex therapies nursing teams; ensuring they are triaged by appropriate clinicians in a timely manner and patient is added to the wait list.

Maintaining oversight of all nurse-led clinics; ensuring all slots are utilised fully.

Organising ad hoc bookings, overbookings, rescheduling or cancelling clinics when requested by nurses.

Ensure all patient RTT statuses are correct at every stage of their pathway.

Maintaining spreadsheets and databases; updating patient records with outcome of MDT / specialty meetings and clinic appointments.

Responding to patient or staff contact via telephone, email

Provide efficient typing support for the DBS nurses; typing clinic and ad hoc letters within the Trust target of 5 working days from date of dictation, prioritising any dictations marked urgent.

Working seamlessly with senior administrator to ensure workload is prioritised and completed accordingly.

Other Administrative Duties: Contributing as a team member to the efficient running of the office; providing cover for colleagues (as appropriate) during times of prolonged leave or absence, reporting IT issues or building faults to the necessary department, booking meeting rooms etc.

Receiving and filing all clinical and non-clinical correspondence as required by the DBS nurses.

To undertake any other duties appropriate to the post, as agreed with the Support Manager.

About us

Details

Date posted

16 October 2026

Pay scheme

Agenda for change

Band

Band 3

Salary

£25,760 to £27,476 a year

pro rata for part time hours.

Contract

Permanent

Working pattern

Part-time

Reference number

339-NMSK5960-LMH

Job locations

Brain Centre - Southmead Hospital

Bristol

BS10 5NB

United Kingdom

Job responsibilities

Due to the Covid-19 pandemic, protocols are in place to ensure the working space is as safe as possible and in compliance with all internal and national health and safety guidelines. The admin office is based within the hospital whereby some patient contact is unavoidable. PPE is provided for these areas and all procedures should be adhered to when on site. Due to current guidelines, limited numbers of staff are working on site and therefore the post holder may be required to hot-desk.

Desk space is within shared offices and thus the need to respect the privacy of colleagues and patients whilst minimising interruptions or noise levels where possible is paramount. The post holder will be required to use a PC for the majority of their work and so this post is classified as a DSE user. Manual handling is now at a minimum due to the Trust becoming paperless, but this still may be required in some instances such as handling stationary or patient notes.

The post holder:

• Works under constant pressure and within a frequently changing environment, whilst trying to deliver government and Trust targets.
• Works with constant interruptions dealing with daily operational issues.
• Must concentrate for long periods of time to ensure attention to detail.
• Is required to analyse waiting list schedules on a daily basis involving long periods at a VDU.

Job responsibilities

Due to the Covid-19 pandemic, protocols are in place to ensure the working space is as safe as possible and in compliance with all internal and national health and safety guidelines. The admin office is based within the hospital whereby some patient contact is unavoidable. PPE is provided for these areas and all procedures should be adhered to when on site. Due to current guidelines, limited numbers of staff are working on site and therefore the post holder may be required to hot-desk.

Desk space is within shared offices and thus the need to respect the privacy of colleagues and patients whilst minimising interruptions or noise levels where possible is paramount. The post holder will be required to use a PC for the majority of their work and so this post is classified as a DSE user. Manual handling is now at a minimum due to the Trust becoming paperless, but this still may be required in some instances such as handling stationary or patient notes.

The post holder:

• Works under constant pressure and within a frequently changing environment, whilst trying to deliver government and Trust targets.
• Works with constant interruptions dealing with daily operational issues.
• Must concentrate for long periods of time to ensure attention to detail.
• Is required to analyse waiting list schedules on a daily basis involving long periods at a VDU.

Person Specification

Education and qualifications

Essential

• Good general education including GSCE in Maths or English (or equivalent)

Desirable

• Patient Administration System (PAS) training
• Typing qualification such as RSA / ECDL or equivalent experience would be desirable

Knowledge, skills and abilities

Essential

• Excellent word processing and organisational skills
• Excellent written/verbal communication skills
• Excellent customer care skills
• Willingness and ability to learn new IT skills and technology

Desirable

• Understanding of Patient confidentiality and data protection

Experience

Essential

• Previous administrative experience

Desirable

• Experience of working as part of a team in a multi-disciplinary environment
• Experience of working in the NHS or similar organisation

All

Essential

• Educated to GCSE English standard or equivalent
• Understanding of Patient confidentiality and data protection
• Experience of working as part of a team in a multi-disciplinary environment
• Excellent word processing skills
• Excellent written/verbal communication skills

Desirable

• Working knowledge of relevant hospital systems (Careflow, ICE, EDMS)
• Experience of working in the NHS or similar organisation

Person Specification

Education and qualifications

Essential

• Good general education including GSCE in Maths or English (or equivalent)

Desirable

• Patient Administration System (PAS) training
• Typing qualification such as RSA / ECDL or equivalent experience would be desirable

Knowledge, skills and abilities

Essential

• Excellent word processing and organisational skills
• Excellent written/verbal communication skills
• Excellent customer care skills
• Willingness and ability to learn new IT skills and technology

Desirable

• Understanding of Patient confidentiality and data protection

Experience

Essential

• Previous administrative experience

Desirable

• Experience of working as part of a team in a multi-disciplinary environment
• Experience of working in the NHS or similar organisation

All

Essential

• Educated to GCSE English standard or equivalent
• Understanding of Patient confidentiality and data protection
• Experience of working as part of a team in a multi-disciplinary environment
• Excellent word processing skills
• Excellent written/verbal communication skills

Desirable

• Working knowledge of relevant hospital systems (Careflow, ICE, EDMS)
• Experience of working in the NHS or similar organisation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bristol NHS Foundation Trust

Address

Brain Centre - Southmead Hospital

Bristol

BS10 5NB

United Kingdom

Employer's website

https://www.nbt.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Bristol NHS Foundation Trust

Address

Brain Centre - Southmead Hospital

Bristol

BS10 5NB

United Kingdom

Employer's website

https://www.nbt.nhs.uk/ (Opens in a new tab)

Job responsibilities

Due to the Covid-19 pandemic, protocols are in place to ensure the working space is as safe as possible and in compliance with all internal and national health and safety guidelines. The admin office is based within the hospital whereby some patient contact is unavoidable. PPE is provided for these areas and all procedures should be adhered to when on site. Due to current guidelines, limited numbers of staff are working on site and therefore the post holder may be required to hot-desk.

Desk space is within shared offices and thus the need to respect the privacy of colleagues and patients whilst minimising interruptions or noise levels where possible is paramount. The post holder will be required to use a PC for the majority of their work and so this post is classified as a DSE user. Manual handling is now at a minimum due to the Trust becoming paperless, but this still may be required in some instances such as handling stationary or patient notes.

The post holder:

• Works under constant pressure and within a frequently changing environment, whilst trying to deliver government and Trust targets.
• Works with constant interruptions dealing with daily operational issues.
• Must concentrate for long periods of time to ensure attention to detail.
• Is required to analyse waiting list schedules on a daily basis involving long periods at a VDU.

Education and qualifications

Essential

• Good general education including GSCE in Maths or English (or equivalent)

Desirable

• Patient Administration System (PAS) training
• Typing qualification such as RSA / ECDL or equivalent experience would be desirable

Knowledge, skills and abilities

Essential

• Excellent word processing and organisational skills
• Excellent written/verbal communication skills
• Excellent customer care skills
• Willingness and ability to learn new IT skills and technology

Desirable

• Understanding of Patient confidentiality and data protection

Experience

Essential

• Previous administrative experience

Desirable

• Experience of working as part of a team in a multi-disciplinary environment
• Experience of working in the NHS or similar organisation

All

Essential

• Educated to GCSE English standard or equivalent
• Understanding of Patient confidentiality and data protection
• Experience of working as part of a team in a multi-disciplinary environment
• Excellent word processing skills
• Excellent written/verbal communication skills

Desirable

• Working knowledge of relevant hospital systems (Careflow, ICE, EDMS)
• Experience of working in the NHS or similar organisation