Client Services Voice - Senior Associate

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Senior Associate – Client Services Voice

Locations : Stirling

Get To Know Us:

Why You Will Love It Here!

• Flexibility : Hybrid Work Model
• Your Future: Professional Development Reimbursement including access to SS&C University
• Work/Life Balance: Competitive holiday scheme
• Your Wellbeing: Competitive benefits designed to support the wellbeing of our staff
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customised throughout your career

What You Will Get To Do:

• Effectively manage workloads in line with agreed KPI's, including queries or escalations to colleagues across the group or external clients/advisers in accordance with target service levels and agreed timescales and in line with all relevant regulatory requirements.
• Be responsible for improving ways of working, driving efficiencies in processes, whilst ensuring you meet the required quality standards.
• Build effective and collaborative relationships across the team, department, and organisation.
• Acquire, expand and retain sound product and system knowledge of relevant company products and systems and awareness of their attributes and rules.
• Responsible for following SS&C's Risk and Compliance policies and procedures.

What You Will Bring:

• Experience in a call center environment
• Clear communication skills and friendly, positive manner
• Ability to handle difficult conversations
• Excellent Administration skills
• Confident in navigating multiple computer systems at once

Applications will be accepted on an ongoing basis until the position is filled.