Services Consultant

About the opportunity

The Service Consultant is responsible for all phases of a new client coming onto Dayforce's system or an existing client upgrading to a new Dayforce processing product. They work in a project team to provide clients with effective solutions that are aligned to our commitment of reliable, repeatable, and quality implementation practices.

What you'll get to do

• Responsible for managing projects that vary in nature based on solution purchased and complexity of requirements.
• Responsible for contributing to project plans and ensuring project is on time, meets and/or exceeds client expectations and follows internal processes.
• Will work in conjunction with resources within and outside of the team in the completion of an implementation.
• Promotes teamwork among those working on the implementation, developing a working relationship with internal resources, customers, and peers.
• Works independently at resolving project issues and escalating when appropriate.
• Demonstrates an in-depth understanding of Payroll/HR environment as well as exposure to sub-functions (Finance, benefits administration, labour relations, training development, technical environments).
• Conducts preliminary client interviews (needs analysis, gap/fit analysis).
• Translates business requirements into configuration requirements for Dayforce solutions.
• Prepares customers for implementation completion, including training and first live payroll support.
• Tests and documents custom solutions; resolves complex issues using analytical skills.
• Designs and executes system integration and user acceptance tests.
• Ensures quality of implementation (testing, credentials validation, billing/remittance setup).
• Ensures a smooth transition to the service team.

Skills and experience we value

• Bachelor's degree
• Exposure to basic project management principles
• Minimum 2-4 years in customer service/consultancy, payroll processing, or project coordination
• Proficient in Microsoft Office
• SaaS/Cloud experience; HRIS preferred
• Basic understanding of SQL, XML, relational databases
• Experience with systems like Salesforce, SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, Oracle HR/Payroll, etc.
• Ability to implement HRIS solutions end-to-end

What would make you really stand out

• Strong consultancy mindset (guide stakeholders, follow methodology, deliver solutions)
• Excellent communication (verbal & written)
• Analytical and logical thinking
• Ability to work independently with good judgment
• Strong problem-solving across diverse scenarios
• Ability to translate business needs into solutions
• Good time management

Working Hours:

• Mauritian Time (MUT): 11.30 - 20.30/17:00 - 01:00
• Eastern Time Zone (ET): 09:00 - 17:00
• Flexibility required to work beyond standard hours based on business needs