IP Client Solutions Representative

Position Overview:

Reporting to the Director, Client Solutions and as an integral part of Questel's Client Solutions Team, this role is responsible for generating pricing estimates for clients, tracking pricing trends across sales verticals, analyzing win and loss ratios and communicating strategies within the Sales department.

Principal Duties & Responsibilities:

Price and quote client estimates in order to win new projects while maintaining standard profit margins

Understand all Questel products and services while applying company pricing guidelines and models to produce accurate, competitive estimates

Responsible for accurately conveying client demands and requests to the Operations team

Respond to inquiries in a timely and service-oriented manner, both internally with sales and project managers, and externally with clients

Consult project managers to examine job details and goals of a project, and sales to understand client requirements and project scope

Maintain and strengthen relationships with existing and past clients through regular communication, reports, project management, and strategy development

Track win/loss ratios and use data to improve sales strategies and processes

Attend and participate in weekly department meetings

Work on special projects and other duties as assigned by management

Qualifications & Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function.

Education and Experience: Bachelor's degree required. In addition, any combination of education, experience and training which provides the following knowledge, skills, and abilities:

Track record using proven closing skills and the ability to build client relationships

A combination of business development and account management skills required

Proficient in all Microsoft Office applications

Able to qualify, identify, and clarify client needs through effective questioning and listening

Able to analyze and synthesize information and evaluate external client needs as they correlate to Qustel's services

Strong attention to detail and ability to maintain accurate records

Strong interpersonal, customer service, and telephone skills, and ability to maintain, strengthen, and develop relationships externally and within the organization

Strong problem-solving and negotiation skills

Excellent written and oral communication skills, using professional tone and language; tactful and diplomatic with a clear, straightforward, courteous, and cooperative manner when dealing with others

Detail-oriented, thorough, accurate, and able to work quickly and steadily in a focused manner

Able to deal with frequent changes, delays, interruptions, and unexpected events

Strong ability to multitask, prioritize, and work independently with minimal supervision

Strong analytical, troubleshooting, and decision-making abilities

Excellent planning and organizational skills

Participate in a culture of responsiveness to strengthen relationships and ensure the needs and time of others are met and respected

Willing to work occasionally during non-standard hours

Fluent in English

Fluency in another language, other than English, preferred but not required

Supervision Received: Supervision is provided by the Director, Client Solutions

Supervision Exercised:

None

Physical/Sensory/Mental Demands: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be given to individuals with disabilities to perform the essential functions.

Consistently standing and/or sitting with the ability to meet with other team members

Consistently operating a computer and other office productivity machinery

Remembering names and details

Maintaining confidentiality of all information that is or will be confidential and proprietary to Questel or Questel's clients

Additional Requirements: Verification of identity and criminal records check Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Questel