Client Advisor

GIORGIO ARMANI - SLOANE STREET - CLIENT ADVISOR - With Visual Merchandiser Support Responsibilities

About Us: Founded by Giorgio Armani in 1975, we epitomise timeless elegance and luxury with our signature tailored, minimalist designs. With a steadfast commitment to quality, we lead the global luxury fashion scene, offering refined sophistication to discerning clientele worldwide.

Role Overview: As a Client Advisor in our Giorgio Armani Flagship store, you will be responsible for providing exceptional customer service, building strong customer relationships, and achieving sales targets, as well as supporting the store with Visual Merchandising responsibilities. You will represent the company and our products. You will work closely with customers to understand their needs, provide detailed product knowledge, offer solutions that meet or exceed their expectations and provide a positive shopping experience.

Responsibilities:

• To be aware of personal targets, including KPIs and support the management team in consistently achieving department and store targets using company tools such as Staff training, product knowledge, and daily floor planner.
• To understand and put into practice the training given via the company Logbook and maximise sales by greeting clients and introducing additional and alternative sales.
• To create and maintain an environment in the store conducive to generating sales and maintaining high energy levels.
• Cultivate and maintain client relationships to drive and deliver sales and increase client retention.
• To actively participate in any training sessions and undertake any training proposed by the company, internal or external.
• To acquire visual merchandising and display knowledge and assist in display activities when required to maintain high store standards.

Requirements

• Experienced in luxury or premium retail is ideal.
• Approachable and very well presented.
• An excellent salesperson with a proven track record.
• Flexible with working patterns.
• Passionate about delivering customer service.
• Understand trends, fashion, and styling.
• Proficient in makeup skills, is highly preferable.

Benefits

• Competitive salary and bonus opportunities.
• Generous employee discount on all Giorgio Armani products.
• Employee Assistance Program (EAP) - providing discounted access to medical and mental health support services.
• Exciting career development opportunities within a global luxury fashion brand.