Store Supervisor

About The Role Contract: Permanent Hours: Full-time Hours of Work: 40 hours per week, working 5 days out of 7 including alternate Saturdays As Store Supervisor, you'll play a key role in driving store performance, maintaining high standards, and supporting team development. You'll lead by example, create a positive and solution-focused environment, and make sure every interaction reflects our values: customer first, innovative, knowledgeable, honest, committed, and courageous. Key Responsibilities Include Supporting the Store Manager in delivering annual sales budgets and business plans Driving sales through effective merchandising and stock control Leading daily team organisation, rotas, and task delegation Coaching and motivating colleagues to achieve targets and deliver excellent service Handling customer queries and complaints professionally Ensuring compliance with health & safety policies and company procedures Acting as Duty Manager and keyholder when required About You Proven experience in a supervisory role within a retail or customer-facing environment Strong understanding of retail operations, including stock control and customer service Skilled in problem-solving and prioritising under pressure Excellent communication and interpersonal skills to lead and engage colleagues Flexible and adaptable, with a commitment to continuous improvement and team success A natural leader with a customer-first mindset and a passion for delivering outstanding service What We Offer Scottish Widows contributory pension – company will match up to 5% ️ Up to 25% colleague discount in store Free parking on site 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues) Excellent training and development opportunities Plenty of career progression opportunities ‍‍‍ Life Assurance ️ Employee Assistance Programme with Retail Trust Comprehensive colleague benefits Enhanced Family Leave Policies