Client Care Advisor

Are you passionate about delivering exceptional service and thrive in a supportive, collaborative team? At Bolton Central Vets for Pets, we value our people just as much as our patients. We're excited to welcome an enthusiastic individual to join us as a full-time Client Care Advisor. This is a full-time role, working 40 hours per week with 1 in 4 Saturdays. What your typical day will look like:

• Providing outstanding service to clients while ensuring their pets receive the very best care, acting as an essential link between clients and the clinical team.
• Building and maintaining strong, trusting relationships with clients, their pets, and the wider practice team.
• Ensuring every client visit is a positive experience so they leave feeling valued, reassured, and happy to return.
• Offering a warm welcome, providing guidance and support, and handling payments and future bookings with efficiency and care.
• Coordinating the smooth daily flow of the practice using our online booking system—strong computer skills are essential. The attributes required:
• Previous experience in the veterinary industry or a customer care environment is preferred.
• Someone who can be the warm, friendly face that greets clients and their pets on arrival.
• A proactive individual who can confidently guide clients by staying fully informed about all practice services and offerings.
• A calm, attentive approach, always focused on meeting each client's needs.
• Enthusiasm, drive, and a genuine passion for delivering exceptional service—along with a love for animals.
• The ability to handle a range of situations with professionalism, from supporting clients during difficult moments to celebrating the joy of a puppy's first visit.
• A team player who contributes to a positive, welcoming, and friendly atmosphere for clients and colleagues alike. In short, you enjoy being busy, love helping people and their pets, and always strive to make a difference. Benefits: In return, we offer a 20% discount at the Vet Group, Pets at Home, and the Groom Room, access to discounts and cashback schemes, in-house career development opportunities, a pension scheme, and holiday allowance. The salary for this role is £12.71 per hour. Location : BL2 1HQ