Information Technology Support Engineer

Role: IT Support Engineer Location: London - Onsite Salary: Up to £40,000 We're working with a well-established, high-profile organisation within the events and hospitality space!! You'll join as the day-to-day front line for internal IT, working alongside your senior (the organisation's sole in-house IT resource) and reporting into the wider tech leadership, including the Service Delivery Manager, Project Manager and Tech Director. This is a great opportunity for someone who enjoys being the go-to technical person on the ground - hands-on 1st line support, with real exposure to Active Directory, Entra ID, SharePoint and the organisation's core events/venue CRM. The role You'll be the first point of contact for internal IT issues, spending the majority of your time on the service desk. You'll be responsible for:

• 1st line support and troubleshooting across the internal user base
• User and group administration in Active Directory
• Supporting Microsoft 365, Entra ID and Conditional Access policies
• SharePoint site administration and permissions management
• Supporting and learning the organisation's core events/venue CRM (Momentus)
• Basic Windows Server tasks - patching, printer setup, general troubleshooting
• Acting as a clear, approachable point of contact for non-technical staff
• Working closely with the wider tech team as the organisation brings support in-house What we're looking for
• Previous 1st line IT support or similar hands-on experience - not just ticket logging
• Genuine hands-on exposure to Active Directory (user/group management, permissions)
• Real, working exposure to Entra ID and Conditional Access
• SharePoint experience beyond end-user use - site/permissions administration
• Azure Fundamentals (AZ-900) - held, studying towards, or a solid conceptual grasp of how cloud fits together
• Comfortable with Windows Server tasks
• CRM experience and a genuine track record of picking up new systems quickly
• Events or hospitality background is strongly preferred - the pace and priorities here are different from a standard corporate environment
• Comfortable working within a very small, close-knit IT team
• Good attitude around flexibility on timescales The details
• Hours: 9:00-5:30, no shifts, no on-call, no evening/weekend cover
• Setup: 5 days onsite to start, moving to 1 day from home after initial period
• Salary: up to £40,000 What's on offer Up to £40,000, a strong benefits package including training budgets, medical cover (BUPA), eye care, pension, and cycle-to-work scheme and many more! Interested? Apply now for more information.