Senior Product Designer

Company Description Arbites is a customer success intelligence platform that transforms client conversations across email, tickets, and support threads into real-time insights on account health. Instead of relying only on usage metrics or periodic surveys, Arbites provides an honest, live picture of how client relationships are evolving, often weeks before clients raise concerns. AI agents use this intelligence to handle routine tasks and draft responses, enabling teams to focus on complex, high-impact relationships that require human attention. The platform is designed for managed services organizations overseeing complex, high-value client portfolios. Arbites partners with companies such as Mercans, a global payroll and HR outsourcing provider operating in over 160 countries. Role Description As a Senior Product Designer at Arbites, you will design intuitive, accessible, and visually compelling interfaces for our customer success intelligence platform. In this full-time remote role, you will translate product requirements into user flows, wireframes, mockups, and high-fidelity designs, collaborating closely with product managers, engineers, and stakeholders. You will conduct user research and usability testing, synthesize feedback, and iterate on designs to improve user experience and engagement. You will help define design standards, contribute to a scalable design system, and ensure consistency across web and dashboard experiences. You will also support front-end implementation by providing detailed specifications and collaborating with developers to maintain design quality in production. Qualifications

• Strong Visual Design skills with a focus on layout, typography, color, and design systems.
• Portfolio required, showcasing UI/UX work on complex, data rich web applications
• Expertise in User Interface Design and creating detailed Mockups for complex web applications.
• Deep understanding of User Experience (UX), including user flows, information architecture, and interaction design.
• Experience collaborating with Front-End Development teams and familiarity with modern web technologies and constraints.
• Proficiency with industry-standard design tools (e.g., Figma, Sketch, Adobe XD) and prototyping tools.
• Proven track record designing data-rich dashboards or B2B SaaS products.
• Ability to conduct and interpret user research and usability testing to inform design decisions.
• Strong communication and collaboration skills, with the ability to present and justify design choices to cross-functional teams.
• Experience working in remote, distributed teams and managing projects with minimal supervision.
• Bachelor's degree in Design, HCI, or related field, or equivalent practical experience.