Energy Support Social Worker
at Octopus Energy Group Armed Forces Covenant Disability Confident Employer UK Skilled Worker Employer Defence Employer Recognition Silver
Energy Supplier
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- coventry
- leicester
- manchester
- london
- brighton What you'll do
- Work with a range of customers who have various needs. There will be an expectation to conduct assessments and support plans and refer to local authorities where appropriate, ensuring we are recognising any safeguarding concerns
- Conduct needs assessment and therefore consider their ability to pay and make recommendations on the best course of action of how to support this customer best
- Signpost the customer to sources of help and proactively offer / recommend appropriate support packages that are available
- Carry out customer follow-ups so that individual cases can be followed through to resolution
- Work with other agencies and where appropriate, make relevant referrals
- Keep updated with industry best practices and regulatory guidelines.
- Offer ongoing dynamic support to our energy specialists What you'll need
- Social Work Degree and current registration with Social Work England.
- Ideally, a minimum of 5 years post qualifying Social Work experience (or equivalent level of experience working within a similar sector). ASYE required.
- Practice Educator qualification is highly desired.
- Experience working within the adult social care sector. Ideally, with a good understanding or experience of working within a mental health team (we are particularly interested to hear from Approved Mental Health Practitioners).
- We're looking for someone that can use their own initiative to tackle a range of sensitive customer scenarios to deliver great outcomes.
- An ability to build rapport and trust with your colleagues in order to ensure tailored support.
- Be comfortable using your Social Worker skills and applying them to a new industry.
- Preferred :a driver with access to a car / willing to occasionally travel to different locations Why else you'll love it here
- Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
- Octopus Energy is a unique culture . An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We've also been placed in the top 10 companies for senior leadership
- Visit our UK perks hub - Octopus Employee Benefits Why else you'll love it here - Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
- Octopus Energy Group is a unique culture . An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We were named the UK's top company to work for in 2025, and we ranked in the top ten in the Sunday Times Best Places to Work 2026. Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We've also been placed in the top 10 companies for senior leadership
- Visit our UK perks hub - Octopus Employee Benefits P.S. Our process usually takes up to 4 weeks, but we'll always do our best to flex around what works for you. Along the way, you'll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at talent@octoenergy.com and we'd love to help! Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic! Where necessary, we sometimes use AI tools to help with parts of our hiring process, like reviewing applications or assessing responses. We're lucky to receive a huge amount of interest, so these tools help our recruiters manage that volume, not replace them. Ultimately, every hiring decision (for example, whether to progress your application or not) is always made by a real person in our Talent team. If you'd like to know more about how we use your data, you can reach out to us via email at talent@octoenergy.com. We're happy to help!
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