Senior Consultant - Customer Experience

About Us About the Role We're looking for experienced consultants to join this part of the business. You'll find examples of the type of work we do on the Case Studies page on our website and we strongly encourage interested candidates to look through these to get a deeper sense of the work we do.

• Experience of customer experience transformation, either from within the public sector or a relevant consulting background.
• Exceptional analytical skills and substantial experience of having successfully applied these to draw actionable insights from complex customer contact data.
• Experience of developing customer journey maps to identify opportunities to streamline processes, reduce failure demand and improve customer outcomes.
• Experience of developing strategies for customer experience and access, including comprehensive engagement and co-production with stakeholders.
• Experience of operating model design, including designing and optimising digital services and E2E processes from initial contact to order fulfilment or issue resolution.
• The ability to balance strategic thinking with practical delivery to successfully embed innovative changes in complex environments.
• Excellent interpersonal skills, able to build relationships at a variety of levels.
• Excellent communication skills, able to work confidently with technical experts and articulate complex concepts and advice to non-expert audiences. Application Find out more and apply at www.human-engine.co.uk/careers