Shop Manager

MANNA SMASH BURGERS: Own the brand. Lead the team. Deliver the experience. About Manna As one of Arcade's most successful brands, Manna focuses on bold, indulgent American comfort food done properly. Created by Bake Street's Feroz Gajia, the menu brings together cult smash burgers, crispy fried chicken and classic diner-inspired favourites, from double patties and hot chicken to loaded fries and thick shakes. About The Role As the new opening Manna Shop Manager, you will be the ultimate role model for your FoH and BoH team. You will be hands on managing the day-to-day running of the brand, ensuring your Team Leads are taking responsibility for leading service and supervising the team members, all whilst maintaining high standards across people, product and presentation. This role is about setting the pace, supporting the team, and ensuring every service runs smoothly, safely and in line with brand expectations. You'll be the heartbeat of the brand on site: leading from the front, developing your team and delivering consistently brilliant food and guest experiences. This is an ideal opportunity for someone who takes pride in running a tight, safe and commercially successful operation. As a Successful Shop Manager Manager You Will

• Lead shifts with full accountability for health & safety, licensing and food safety compliance, including walk-rounds, incident reporting and safety drill readiness.
• Develop, coach and motivate the FOH team, delivering briefings, training, tastings and supporting recruitment, onboarding and performance development.
• Own the guest journey on shift, ensuring exceptional service standards, strong team knowledge and seamless collaboration with kitchen.
• Support financial performance, including rota planning, shift reporting, sales analysis and identifying revenue opportunities without compromising experience.
• Act as a brand and culture ambassador, driving team engagement, positive behaviours and adoption of new initiatives, menus and operational improvements.
• Becoming an expert in the menu, cooking techniques, ingredients, suppliers and brand story
• Recruiting, training and developing a positive, high-performing team
• Experience leading a busy, high-volume kitchen or food-led operation similar ours (Manna).
• A confident, visible leader who enjoys being part of the service
• A passion for cooking, the kitchen and all of its moving parts!
• Strong commercial awareness, including labour, stock, food cost and GP management
• High standards and excellent attention to detail
• A genuine passion for food, hospitality and guest experience
• Experience recruiting, training and managing team performance
• A calm, solutions-focused approach in a fast-paced environment
• Food Safety Level 3, or a willingness to complete the qualification
• Strong knowledge of food safety, HACCP and workplace health and safety Benefits Of Being Part Of The Team
• Refer a friend bonus
• Internal wage advance facility to instantly access the wages you've earned
• A restaurant recognition budget for Birthday goodies and career milestones
• 50% off food in our restaurants for you and your loved ones
• 50% off food in JKS restaurants within Arcade for you and your loved ones
• Access to counselling, remote GP/physio services, legal advice and more through
• Hospitality Action 24 hours a day, 365 days of the year
• Summer and Christmas team parties where we all down tools and have some fun!