Accident Repair Centre Administrator

Administrator - Accident Repair Centre Bradford The purpose of the ARC Administrator is to proactively manage the service front of house customer experience whilst achieving budgeted financial and operational objectives. Your Day To Day Will Include

• Delivering an exceptional customer experience by providing a professional, friendly and efficient service both in person, over email and telephone.
• Supporting the smooth day-to-day operation of the Bodyshop by liaising effectively with insurers, manufacturers, suppliers, work providers and internal departments.
• Booking and scheduling vehicles efficiently to maximise workshop utilisation and customer convenience.
• Preparing accurate job cards and maintaining customer and vehicle records in line with company and manufacturer standards.
• Updating insurer, manufacturer and work provider portals within agreed service level requirements and timescales.
• Adhering to all company, manufacturer and Brand standards, policies and procedures.
• Supporting the wider Bodyshop team with general administration and operational duties where required.
• Monitoring and management of outstanding debtors, ensuring invoices and payments are followed up professionally and in a timely manner. What We Are Looking For
• A proven track record of delivering outstanding customer service and consistently achieving high levels of customer satisfaction.
• Previous experience within a customer service, administration, reception, Bodyshop or automotive environment would be advantageous.
• Excellent organisational and administrative skills, with strong attention to detail and accuracy.
• The ability to manage multiple tasks effectively and prioritise workload within a fast-paced environment.
• Strong IT and system skills, with the ability to learn new platforms and processes quickly.
• Full UK driving licence preferred, with no excessive penalty points. What We Offer
• Comprehensive package + bonus
• Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
• Family support: Enhanced paid maternity and paternity leave
• Wellbeing & protection: Life assurance, pension, enhanced sickness cover
• Training & development: From foundation to advanced levels through brand partner training and best-in-class leadership development.
• Colleague car purchase scheme & servicing discounts
• Cycle-to-work and discounted gym schemes
• Referral scheme up to £1,000 Read More About Our Employee Benefits - JCT600  Why JCT600?
• We've spent over 80 years building a business that values its people and their careers
• We pride ourselves on being rated highly by colleagues for engagement and inclusivity
• Our commitment to your growth is reflected in our “Life at JCT600” philosophy and seven colleague commitments How To Apply At JCT600, you're always a name, never a number. Ready to drive your career forward? Click “Apply Now” and upload your CV. Looking for future roles? Submit your CV directly here and join our talent pool. Inclusivity & Diversity We try our hardest to make JCT600 feel like a home from home for all of our colleagues. To us, that's a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.