Complaints Officer

Location : Chichester Salary : £28,500 to £31,700 Hyde is looking for a Complaints Officer to join our collaborative and values-driven team. This is a fantastic opportunity to grow your career in a supportive environment that champions employee wellbeing, continuous learning, and long-term development. As a Complaints Officer at Hyde, you will manage complaint cases, Housing Ombudsman enquiries and MP enquiries within agreed timescales. You will work closely with customers, colleagues and external stakeholders to support smooth case resolution, keeping customers regularly informed throughout their complaint journey. Key Duties

• Process, manage, respond to and monitor complaint cases, including Ombudsman and MP enquiries.
• Provide a responsive, customer-focused frontline service to internal and external customers.
• Manage and prioritise a busy caseload, ensuring complaints are progressed within agreed timescales.
• Build strong relationships with service areas, providing advice, support and challenge to help resolve complaints effectively.
• Identify trends, service failures and improvements through complaint analysis and reporting. Why Join Hyde? Hyde is part of the Hyde group one of the UK's leading housing providers, managing and owning around 120,000 homes nationwide. We're committed to building safe, sustainable communities where people can thrive. With a strong social purpose, long-term investment plans, and a focus on innovation, Hyde is a place where you can grow your career while making a real difference. As a Complaints Officer we're seeking someone who can bring:
• Proven experience in complaint handling, case management or customer resolution.
• Strong communication, organisation and attention to detail.
• A proactive mindset and passion for delivering excellent customer outcomes.
• The ability to manage competing priorities, engage stakeholders and hold service areas to account. The Benefits Of Joining Hyde
• Excellent pension scheme
• Generous holiday allowance
• Life assurance
• Award-winning flexible benefits platform
• Support for learning and career development
• Hybrid working options available Diversity, Inclusion & Accessibility We reserve the right to close this advert early if a suitable candidate is identified.