Administration and Clerical - Health Visiting and Sleep Clinic Internal

Job Overview PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY BETSI CADWALADR UNIVERSITY HEALTH BOARD To be an effective member of a multidisciplinary Health Visiting Team and sleep clinic team that promote the health and wellbeing of children in a designated caseload. To provide and organise a comprehensive high level, efficient, accurate and prompt administrative service to the Health Visiting and sleep clinic team and assist in the smooth running of the service. The post holder deals with highly sensitive and confidential issues relating to issues affecting the clients and their families. As a member of the Administration Team, a flexible approach to the post is essential to enable prioritising the different workloads and duties. Excellent communication and interpersonal skills are required to carry out duties with tact, diplomacy and sensitivity. Make sound decisions and judgements using initiative and level of authority as agreed with Line Manager. Knowledge and understanding of the structure, policies, management and operational procedures within the Administration Office and for the Health Board as required, in dealing with internal and external enquiries in a competent and confident manner. Main duties of the job

• Undertake clerical and word processing duties.
• Sending out of information within specified time scale.
• Correct/accurate use of patient information using the patient administration systems.
• Maintain case notes in good condition.
• Booking /rearranging of meetings/appointments.
• Deal with enquiries either on the telephone/face to face.
• File reports/ letters or relevant information following relevant protocols.
• Dealing with incoming/outgoing mail and distribute accordingly.
• Undertake such miscellaneous clerical duties as necessary.
• Undergo any training relevant to the job role.
• Collecting information in connection with Health Visiting/sleep clinic by ensuring up to date and accurate patient information is available.
• Adhere to all Health Board policies/procedures.
• Clear and accurate communication.
• Work flexibly to meet service demands.
• Plan, organise, prioritise and manage own workload.
• Responsible for ensuring safe use of equipment and resources in own work area and report any concerns appropriately.
• Use own initiative to recognise and deal appropriately with untoward and taking appropriate remedial action to rectify mistakes. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. Working for our organisation If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead' competence framework. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English. Detailed Job Description And Main Responsibilities Person specification application and interview Essential Criteria
• Educated to a GCSE Standard
• NVQ 11 Administration or demonstrable experience
• Previous clerical /administration experience
• Knowledge of confidentiality
• Discrete and sensitive to the needs of others
• Flexible approach to working
• Willing to learn new skills- positive attitude
• Basic keyboard skills
• Able to use electronic information systems
• Ability to work to strict deadlines and prioritise tasks with minimal supervision
• Excellent communication skills with all stakeholders
• Able to work in a busy office and deal with a number of different tasks
• Ability to prioritise Desirable criteria
• IT Qualification
• Knowledge of NHS processes.
• Previous use of oracle or similar system.
• Ability to travel application and interview Desirable criteria
• Welsh language