Customer Success Specialist

As a Customer Success Specialist you will be responsible for delivering an excellent user experience for our clients. You will own Customer Success activities across key client touchpoints including new user onboarding, user support and training, and at-risk client outreach. You will partner with Sales & Account Management to identify meaningful client engagement opportunities to deliver value, grow product adoption and drive customer satisfaction. Job Responsibilities

• Become an expert on the commercial real estate and infrastructure / energy industry across Green Street's suite of products including: research, news, data, and IJGlobal
• Train users on the most effective ways to use Green Street products to achieve their business objectives
• Conduct Customer Success activities including user onboarding, training, and support
• Proactively engage users at key touchpoints to expand their use case for Green Street products
• Find new and creative ways to engage with clients and grow the overall client value
• Partner with Account Management to identify at-risk accounts and improve retention outcomes
• Identify and advocate for clients' needs
• Contribute to the client feedback loop and influence the product roadmap to develop relevant solutions for our users
• Become a trusted partner for our clients
• Hit annual KPIs for user and usage growth, client meetings, retention rates, and client satisfaction Candidate Profile
• A Bachelor's degree in finance, accounting, real estate, economics, or a related field
• Ability to think strategically and develop thoughtful client outreach plans
• Strong attention to detail and follow through
• Desire to provide exceptional client service
• Ability to present on complex topics in clear and concise manner Compensation, Benefits And Work Authorization In addition to a basic salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements). Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions. Green Street will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United Kingdom without the need for visa sponsorship now or in the future. Benefits
• Comprehensive health cover - company-provided medical and dental insurance, plus a cash plan, so you're covered without last-minute scrambling for appointments
• Pension plan with matched employer contributions
• Financial protection - company-provided life assurance, critical illness cover, and income protection
• Generous time off - company paid holidays plus half-day summer Fridays, so you can truly switch off
• Wellbeing support - access to our Employee Assistance Programme and wellbeing resources
• Tax-free perks - cycle-to-work scheme and IT equipment
• Season ticket loan - to ease your commute
• Education sponsorship - we invest in your growth, on the job and beyond it
• Flexible working arrangements - because we believe in a real work-life balance Company Overview And EEOC/Diversity Green Street is a forward-thinking real assets company at the forefront of transforming the commercial real estate market with cutting-edge predictive analytics, data-driven insights, and actionable intelligence. With over 40 years of expertise, Green Street empowers investors, lenders, banks, and industry stakeholders across the U.S., Canada, Europe and Asia to make optimized investment and strategic decisions. To learn more, please visit www.greenstreet.com . Incentive Performance Bonus
• Incentive Performance Bonus