Franchise Operations Manager

The Opportunity This opportunity is working for a well-known, successful, fast-growing maintenance business operating through a nationwide franchise network. As the network continues to grow, we are looking for an experienced Franchise Operations Manager to take ownership of the day-to-day support, development and accountability of our franchise network. Key Responsibilities Franchisee Onboarding & Recruitment

• Manage the end-to-end franchisee onboarding process.
• Support franchise recruitment, selection and induction.
• Coordinate initial training and ensure new franchisees have the tools, knowledge and support required to launch successfully.
• Maintain a consistent onboarding experience across the network.
• Work closely with relevant internal departments including sales, finance, marketing and fleet/logistics.
• Develop and continually improve onboarding processes and materials. Franchisee Support & Accountability
• Act as the principal day-to-day contact for franchisees.
• Provide ongoing coaching, guidance and practical problem-solving.
• Hold regular one-to-one and group meetings with franchisees.
• Establish clear expectations, actions and accountability.
• Identify issues early and work with franchisees to develop effective solutions.
• Share best practice across the network.
• Help franchisees understand and follow systems, processes and standards.
• Build strong, professional relationships across the franchise network.
• Escalate significant commercial, operational or compliance issues when required. Network Compliance & Performance
• Monitor franchisee performance against agreed standards and expectations.
• Oversee the accuracy and consistency of franchisee income/revenue declarations.
• Investigate discrepancies professionally and fairly, working with franchisees to resolve issues.
• Support compliance initiatives, including mystery-shopping and other monitoring processes.
• Ensure franchisees operate in accordance with the brand's policies and procedures. Franchise Community & Brand Ambassador
• Represent the brand at franchise industry events and networking opportunities.
• Develop strong relationships across the wider franchise community.
• Attend relevant British Franchise Association (BFA) events, franchise shows and open days.
• Present the franchise opportunity to prospective franchisees, typically to audiences of around 20–30 people.
• Maintain and update PowerPoint presentations, franchise brochures and other recruitment materials.
• Build relationships with other franchise networks to identify opportunities for cross-selling.
• Identify commercial opportunities within wider franchise communities and introduce qualified opportunities to the Sales Manager About You We are looking for someone who can hit the ground running and take ownership of the role. Ideally, you will have:
• At least 2–3 years' experience in franchising, franchise operations or a closely aligned sector.
• Experience supporting, managing or developing a network of franchisees, branches, territories or independently operated businesses.
• Strong commercial awareness and an understanding of business performance.
• Excellent communication and relationship-building skills.
• The confidence to present to groups and represent a business externally.
• A highly organised and structured approach.
• The ability to manage multiple priorities in a fast-moving environment.
• A strong solutions-oriented mindset - you look for ways to solve problems rather than simply identify them.
• The confidence to hold people accountable while maintaining positive relationships.
• The ability to work independently and remotely.
• A genuine interest in building something for the long term.
• Strong proficiency in Microsoft Excel and PowerPoint (essential). The successful candidate will be:
• Solutions-focused: someone who naturally asks, "How can we fix this?"
• Smart and commercially aware: able to understand the bigger picture as well as the detail.
• Proactive: comfortable taking ownership without needing constant direction.
• Resilient: able to operate effectively in a busy and rapidly changing environment.
• Organised: capable of managing a large and varied franchise network.
• Confident: able to challenge constructively and hold franchisees accountable.
• Approachable: someone franchisees trust and want to work with.
• Long-term minded: this is intended to be a role for someone who wants to grow with the business. Location & Travel The role can be based anywhere in the UK and is fully remote-friendly. Regular travel is not expected to be excessive, but the successful candidate should be comfortable travelling when required for:
• Franchisee visits.
• Franchise recruitment events.
• BFA and franchise industry events.
• Open days.
• Training and network meetings. Package & Benefits
• Salary dependant on experience
• Bonus
• Pension scheme
• Approximately 25–28 days' annual leave plus bank holidays Interested in similar franchise opportunities? We're currently supporting a number of our clients with franchise operations and management appointments across a range of sectors. If this particular opportunity isn't quite the right fit, but you have relevant franchise experience and would be interested in hearing about similar roles, we'd still be very keen to hear from you. Please apply or get in touch to start a confidential conversation about current and upcoming opportunities.