Operational Specialist

Must-have criteria:

• Minimum 6 years of relevant BA work experience –
• Must be from insurance with domain knowledge
• Payment and/or claims project exposure
• Able to drive and take lead in projects independently with minimal guidance Good-to-have criteria:
• People management experience
• Any IT/technical background
• Upfront experience Responsibilities:
• Responsible for executing technical and business projects across multiple stakeholders, developing analysis to support process and project improvements.
• Build consensus and facilitate discussion with related stakeholders and IT development teams.
• Elicit business requirements, perform impact analysis, propose and document end-to-end solutions.
• Analyze, organize and translate user requirements in proper documentation or user stories to facilitate system development and testing.
• Monitor work progress and identify possible deviations of project schedule and assist supervisor in formulating solutions for contingency.
• Manage and monitor the testing activities, user acceptance tests to ensure enhanced systems meet the requirement specifications and in good quality delivery.
• Handle user enquiries and production issues.
• Prepare training materials and conduct user training.
• Shared Responsibilities work with peers to balance assignments. Assist peers on higher priority assignments
• Plan agenda and drive meetings/discussion with peers (end to end meeting)