Field IT Technician

Role: School IT Technician Location: Dartford, Bromley, Sussex and West London - several positions available. Job Type: Permanent Are you an experienced IT professional who enjoys solving technical problems and delivering excellent customer service? We're looking for a School Technician to provide hands-on and remote IT support across an educational environment, helping schools keep their technology running smoothly and ensuring staff and students receive a reliable, high-quality IT service. What You'll Be Doing IT Support & Customer Service

• Provide 1st line IT support across school IT systems.
• Attend scheduled and ad-hoc site visits to provide hands-on technical support.
• Investigate and resolve technical issues, taking a proactive approach to problem-solving.
• Communicate clearly with clients, keeping them updated on progress and next steps.
• Accurately record and document completed work through managed service tickets.
• Work closely with 2nd and 3rd line support teams where required. Hardware & Software
• Diagnose, repair and maintain desktops, laptops, printers, AV equipment and peripherals.
• Install, configure and troubleshoot operating systems, including Windows, macOS and Linux.
• Support educational software, productivity applications and specialised systems.
• Deploy and re-image hardware.
• Configure printers and manage print accounts. Networking & IT Security
• Manage network user accounts, permissions and profiles.
• Configure and troubleshoot LAN/WAN, Wi-Fi, VPNs and networking equipment.
• Support core networking technologies including DHCP and DNS.
• Help maintain effective cybersecurity measures, including antivirus, firewalls and web/email filtering.
• Support filtering and safeguarding solutions within an educational environment. AV & Remote Support
• Install, configure and maintain projectors, interactive/smart boards and video conferencing equipment.
• Provide remote technical support using tools such as Remote Desktop and TeamViewer.
• Escalate more complex issues to the appropriate support teams. Documentation & IT Asset Management
• Maintain accurate technical documentation, network diagrams and user guides.
• Support schools with IT inventory and asset management.
• Make recommendations for hardware and software purchases where required.
• Follow company and client processes to ensure a consistent, high-quality service. Projects & Additional Support
• Assist with IT projects when school support work is not scheduled.
• Work independently while also contributing effectively as part of the wider IT support team. What We're Looking For Technical Experience
• Strong background in IT support; experience working within schools is desirable.
• Knowledge of Microsoft 365, Azure, Gmail/G-Suite and Google Classroom.
• Experience with:
• Windows Server
• Active Directory
• Group Policy
• Hyper-V / VMware
• Veeam
• Intune
• Good understanding of networking fundamentals, including LAN, WAN, switches, DHCP and DNS.
• Experience supporting Android and iOS mobile devices.
• Familiarity with filtering and safeguarding software used within education. The Person You'll be someone who:
• Has excellent communication and customer service skills.
• Can explain technical issues clearly to non-technical users.
• Has strong troubleshooting and problem-solving abilities.
• Can work confidently both independently and as part of a team.
• Is organised and able to prioritise multiple tasks effectively.
• Takes ownership of issues and is committed to delivering a great customer experience. What We Offer Annual Leave Start with 25 days' annual leave, increasing by one day each year up to 28 days. Health & Wellbeing Your wellbeing is important to us. Benefits include:
• Private medical coverage
• Discounted health plans
• Virtual GP access
• Eye care scheme
• Employee Assistance Programme
• Support from our dedicated Wellbeing Team
• Learning & Development
• Access to a user-friendly Learning Management System designed to support learning, training and personal development across the organisation