Sales Account Manager

Sales Account Manager Location: Newmarket Salary: £33,000 - £35,000 + OTE (£60,000) + Car Allowance As a Sales Account Manager you will ensure regular contact with an assigned customer base, delivering exceptional customer service as well as identifying and developing new business opportunities. You will become the trusted partner for your customer base, and their main point of contact for all Communication, Data and IT needs. Responsibilities:

• Manage and develop relationships with an established portfolio of customers.
• Remote review meetings, opportunity seeking and end-to-end sales process.
• Identify up-sell and cross-sell opportunities within the assigned customer base with a view to hitting your sales target each month
• Proactively identify and develop new business opportunities.
• Generate and qualify new sales leads, maintaining a healthy pipeline of opportunities to support business growth.
• Address customers' needs and concerns as quickly and effectively as possible
• Work alongside Provisioning and Support teams across the business to orchestrate the smoothest and best customer experience possible
• Ensure escalations are raised within the business at the appropriate time to ensure the swiftest possible resolution.
• Full product portfolio knowledge to enable full solution selling ability Skills and Experience Required:
• Positive can-do attitude
• A proactive, self‑motivated approach to work
• Strong customer service skills
• Strong communication skills
• Great attention to detail
• IT Literate
• Decision making skills
• Proven problem-solving attitude
• Honesty and integrity
• Ability to prioritise workload
• Team Player
• Comfortable taking the lead and moving work forward without being prompted Benefits:
• 21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years
• Birthday Day Off
• Buy Holiday Scheme
• Career Development and Progression Opportunities
• Employee Assistance Programme
• Enhanced Company Sick Pay
• Discounted Retail Vouchers
• Reduced Gym Membership
• Annual Salary Review
• SCG Mobile Benefit
• Employee Referral Bonus
• Pension Scheme
• Free On-Site Parking
• Charity Events We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.