Customer Service Specialist

As a Service Advisor you will be the first point of contact for customers bringing their vehicle in for a service. Responsibilities

• Meeting and greeting customers
• Booking vehicles into the diary
• Ensuring the customer database is updated and accurate
• Support the profitability of the service department by using trained and professional sales techniques
• Ensuring customers are familiar with the variety of workshop services
• Accurately recording vehicle faults
• Liaising with the service technicians to keep track of vehicles progress and ensuring the vehicle is ready for customer collection on time
• Obtaining authority and payments for repairs Qualifications
• A good standard of verbal and numerical reasoning
• A full UK driving licence (essential) Required Skills
• You will have effective communication skills (verbal and written) in order to professionally interact with customers (face to face and over the phone)
• Excellent organisation skills
• Able to manage your time effectively to prioritise your workload and meet tight deadlines
• Self-motivated, energetic and enthusiastic
• Core skills in computing (essential), including web systems, email and use of excel, with a keen eye for detail Preferred Skills
• Experience of working in the motor / automotive industry would be advantageous
• Previous experience in a target driven role (advantageous) Pay range and compensation package As well as a competitive salary, we offer a structured career with the opportunity for personal development and training within our rewarding environment. In addition, you can expect the following benefits:
• Market leading base salaries up to £33k dependent on experience plus commission
• Bespoke induction and learning programme and comprehensive ongoing training throughout your career
• Enhanced family leave benefit
• Life Insurance
• Bupa Healthcare Cash Plan for you and your family
• Opportunity to join the company pension scheme
• 25 days holiday (plus bank holidays), increasing with length of service
• Discounts on new vehicle, used vehicle, service and parts purchases
• Various perks and discounts with high street and online retailers and services Hendy Induction - please be advised that any new starters joining the business in their first week will be expected to attend a structured induction programme that will involve 2 days at our training academy in Portsmouth. More details will be shared at interview. Successful candidates will be subject to appropriate pre-employment checks, including right to work verification and DBS checks.