Claims Administrator

We are seeking a talented individual to join our Consulting Delivery team at Marsh Health & Benefits. Based in our Birmingham office, this is a hybrid role that has a requirement of working at least three days a week in the office. Marsh Health & Benefits is part of the Marsh family, bringing together a broad spectrum of expertise to help clients navigate the complex world of people risks, cost management and employee benefits. We are a world leader in workplace health and benefits. Operating in 135 countries, our team of specialists design benefits solutions that meet the needs of businesses and their people, drawing from global intelligence and adapting that wealth of experience to local markets. This part of our successful business is responsible for advising clients on all aspects of the insured benefits relating to Group Income Protection, Group Life Assurance and Critical Illness, and is a fantastic opportunity to continue your career with a world leading professional services company. Claims Administrator: We will count on you to:

• Administer end-to-end health and benefits claims processes, ensuring accurate, timely case handling and clear audit trails.
• Act as a key point of contact for employees/members, insurers, and internal stakeholders—responding to claims queries and providing status updates.
• Maintain accurate records in claims and benefits administration systems, producing routine MI and supporting reconciliation activities.
• Demonstrate an advanced level of communication with clients, colleagues and providers, to include drafting letters and emails in a professional manner
• Take ownership of delivery of tasks and proactively manage own workload
• Ensure quality of own work through right first-time approach
• Champion continuous improvement within your team/location
• Develop and maintain appropriate technical and market knowledge
• Accurately record revenue reporting activity as appropriate
• Attend client/provider meetings as required
• Manage client relationships to support retention & growth
• Provide training and technical expertise for colleagues
• Support continuous improvement by identifying recurring issues, supporting root-cause analysis, and helping refine claims workflows and customer communications. What you need to have:
• Experience in an administrative role within claims, insurance operations, employee benefits administration, or a comparable regulated/customer-focused environment.
• Strong attention to detail and accuracy, with the ability to manage multiple cases and deadlines simultaneously.
• Confident written and verbal communication skills, with a professional and empathetic customer-service approach.
• Proficiency in Microsoft Office (especially Outlook and Excel) and comfort working with case management/CRM or claims systems.
• Eligibility to work in the UK and willingness to comply with data protection and confidentiality requirements. What makes you stand out?
• Prior experience specifically in group/private medical insurance (PMI), dental, travel, life, or income protection claims administration.
• Familiarity with FCA-regulated environments, insurer T&Cs, SLAs, and/or complaints handling principles.
• Strong Excel skills (e.g., pivot tables, lookups) and experience producing management information or claims reporting.
• A process-improvement mindset (e.g., documenting procedures, suggesting efficiencies, supporting automation/standardisation).
• Experience working in a broker/TPA/insurer environment supporting corporate employee benefits clients. Why join our team:
• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. R363480