Booking Coordinator Customer Service Advisor

About the job Booking Coordinator / Customer Service Adviser Location: Birmingham (Office-based) Hours: Full-time, Monday to Friday, 9:00am – 5:30pm Salary: £26,500 per annum Start Date: ASAP About Premium Linguistic Premium Linguistic is a leading UK language services provider with over 15 years' experience supporting both public and private sector organisations. Our mission is simple: to reduce language barriers and enable clear, accurate communication for individuals who speak little or no English.We deliver high-quality face-to-face, telephone, and video interpreting, alongside professional translation services. By combining experienced linguists with robust technology and a dedicated in-house team, we help service users access essential services such as healthcare, social care, and local authority provision with confidence and clarity. About the Role Due to continued growth, we are seeking Booking Coordinators / Customer Service Advisers to join our established and successful Bookings Team.Reporting to the Bookings Team Leader, this role requires a highly organised, customer-focused individual who can manage a fast-paced workload while maintaining excellent service standards. The successful candidate will be confident communicating with clients and interpreters, able to multitask effectively, and comfortable working under pressure. Key Responsibilities

• Coordinating and booking interpreters for face-to-face and remote assignments
• Liaising with clients via telephone and email, demonstrating excellent customer service and professional communication
• Ensuring interpreter attendance and coverage for all confirmed bookings
• Building and maintaining positive working relationships with clients and interpreters
• Prioritising tasks effectively in a busy environment
• Managing high volumes of incoming and outgoing calls and correspondence accurately and efficiently Skills, Knowledge and Experience
• A-Level or equivalent qualification (preferred)
• Minimum of 1 year's customer service experience (preferred)
• Strong organisational and multitasking skills
• Excellent verbal and written communication skills
• Ability to remain calm, professional, and detail-focused under pressure
• Call centre experience is advantageous but not essential What We Offer
• A stable, full-time role within a growing organisation
• Supportive team environment with structured training
• The opportunity to contribute to services that make a meaningful social impact
• To apply, please submit your CV detailing your relevant experience.