Neighbourhood Officer

Location : Tower Hamlets (covering Newham) Salary : £33,600 to £39,000 Successful candidate will undergo a basic DSB check Hyde is looking to recruit a Neighbourhood Officer. As part of Hyde's commitment to improving customer service, Building Safety & improving neighbourhoods, we are looking to recruit a Neighbourhood Officer. The Neighbourhood Officer's goal is to create a secure and comfortable living environment for customers, foster positive relationships with the community, and ensure that Hyde meets its legal and regulatory obligations related to customer safety and security. Responsibilities

• Undertake property inspections across neighbourhoods to ensure Hyde is adhering to regulatory requirements and improving standards.
• Complete welfare and vulnerability checks with customers and produce personal centred risk assessments where applicable.
• Provide a proactive front-line service to customers.
• Foster strong relationships with residents, community groups, and local authorities, promoting a sense of security and trust within our housing communities.
• Responsible for the delivery of operational tasks from the fire safety and building safety legislation across in-scope buildings.
• Monitor and assess potential safety risks and hazards, conducting regular inspections and risk assessments to identify areas for improvement.
• Ensure properties meet all relevant regulatory and compliance standards, including health and safety regulations, fire safety standards, building codes, and any other applicable legislation.
• Maintain accurate records, documentation, and databases related to property management activities.
• Monitor and evaluate the performance of safety-related contracts and service providers, ensuring high standards of service delivery. Essential Qualifications And Skills
• Previous experience within a site-based Neighbourhood or Housing position.
• Strong organisational and time management skills to effectively prioritise tasks and meet deadlines.
• Excellent communication and interpersonal skills for effective stakeholder engagement.
• Attention to detail and ability to maintain accurate documentation.
• Problem-solving skills to address maintenance and tenancy issues. Benefits
• Great holidays
• Volunteering days off
• 35 hour working week (9-5)
• A fantastic pension
• Life insurance
• Cashback on healthcare
• Shopping discounts