Income Services Account Manager

Solihull Community Housing, Endeavour House, Meriden Drive, Kingshurst, Solihull, B37 6BX We are looking for three proactive and customer-focused Income Account Managers to join our Income Services Team. This is a rewarding role where you'll help customers manage their rent, prevent arrears, and sustain tenancies while delivering an excellent service. Key Responsibilities

• Manage a portfolio of rent and leaseholder accounts
• Support customers in arrears with advice, repayment plans, and signposting
• Work with partner agencies to help sustain tenancies and reduce evictions
• Take recovery action in line with policy, including court attendance
• Maintain accurate records and deliver strong performance outcomes About You
• Experience in income recovery, debt management, or a similar role
• Strong communication and negotiation skills
• Able to manage a varied caseload and work under pressure
• Knowledge of welfare benefits or housing is desirable
• Customer-focused, empathetic, and resilient Why Join Us?
• Make a real difference in your community
• Supportive team and positive working environment
• Development and progression opportunities Apply now and help make a difference to people's lives. For more information, please refer to the full job description attached to this advert. For an informal chat, please call Rebecca Parsons, Income Services Manager on 0121 779 8911. Interviews will be held on 7/8 October 2026. Please note that interviews will be face to face only. Please note we do not accept CVs. The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is required. Attached documents