Customer Services Officer

Can you demonstrate strong Customer Service skills? Are you confident in handling and resolving customer queries? This role is ideal for someone looking to expand their skills and take on greater responsibility in a supportive and innovative environment. We are an ambitious and rapidly growing Energy & Utilities company seeking a motivated individual to join our team. This role is ideal for someone looking to expand their skills and take on greater responsibility in a supportive and innovative environment. You will play a key role in delivering high-quality customer support and will work closely with senior management, with opportunities to contribute to business development and future company direction. This role is full time, based in the office daily ( North London - Nearest Tube - Finchley). Hours are Monday to Friday, 09:00 - 17:00. Starting salary will be between £28,000 - £32,000 depending on experience. Key Responsibilities:

• Communicate with customers via phone and email
• Provide accurate and knowledgeable responses
• Collaborate with internal departments to resolve customer issues efficiently
• Maintain detailed and accurate records of customer interactions Skills & Qualifications:
• Minimum 1 year of relevant experience preferred, or a recent graduate with a 2:1 or First-class degree
• Excellent verbal, written, and communication skills
• Strong phone etiquette and confident in handling customer enquiries
• Ability to multitask, prioritise workload, and perform well under pressure
• Adaptability in a fast-changing environment
• Strong IT skills and a numerate, analytical approach
• Interest in business and economics
• A proactive, hardworking attitude and eagerness to contribute to company growth Requirements:
• Bachelor's degree (required)
• 1 year of customer service experience (preferred)
• In-person work only Benefits:
• Casual dress
• Company events
• Free on-site parking
• A company-paid gym membership