Pathway Coordinator - Child and Adolescent Mental Health

CAMHS (Child and Adolescent Mental Health Service) Pathway Coordinator Location: Hybrid - Sutton Coldfield Hours: Full time, Monday to Sunday, working 5 days across a 7 day service. The working pattern will be:3 days per week: 8am to 4pm and 2 days per week: 12pm to 8pm About Medinet Group Medinet Group is a dynamic healthcare organisation committed to delivering high-quality clinical services across the UK. Our integrated businesses - Medinet (insourcing), HealthHarmonie (community specialist services), and HealthHarmonie Minds (mental health and wellbeing services) - work collaboratively with NHS and healthcare partners to improve patient access, reduce waiting times, and drive innovation in healthcare delivery. We are seeking a compassionate, organised, and resilient CAMHS (Child and Adolescent Mental Health Service) Pathway Coordinator to join our ADHD Assessment Service. This role plays a vital part in supporting children and young people referred for ADHD assessment, ensuring they and their families experience a structured, reassuring, and well-coordinated journey from referral through to assessment, treatment, and ongoing care. As a key point of contact for patients, parents/guardians, clinicians, GPs, schools, and internal teams, you will deliver clear communication and strong operational coordination - helping families feel informed, supported, and confident throughout their time with the service. About The Role As a CAMHS Patient Liaison Officer, you will:

• Manage referrals via e-RS and email, ensuring accurate and timely patient onboarding
• Coordinate triage calls, Assessment A & B appointments, and follow-up reviews
• Obtain and monitor required documentation (e.g. Photo I.D, consent forms, informant questionnaires)
• Provide administrative and technical support during both face-to-face and virtual consultations
• Process, quality check, and distribute clinical reports using EMIS and Hero Health
• Support titration scheduling and ongoing continuing care pathways
• Liaise with GPs, schools, and external professionals to support shared care and communication
• Act as the first point of contact for patients and guardians, providing calm, empathetic, and professional guidance
• Escalate safeguarding or clinical concerns appropriately in line with service policy and governance procedures
• Maintain accurate and compliant patient records in line with GDPR and Caldicott Principles The service operates 7 days per week, 12 hours per day, therefore flexibility to work shift patterns is essential. Essential What You'll Need
• Experience in a healthcare, Children/Adolescent Services, or patient-facing administrative role
• Excellent communication skills, with the ability to engage sensitively with children, young people, and families
• Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment
• Knowledge of safeguarding procedures
• High attention to detail and accuracy
• Confidence working with confidential patient data and digital systems
• A professional, empathetic, and resilient approach when supporting vulnerable service users Desirable
• Experience within ADHD or wider mental health services
• Passion for delivering first-class, patient-centred, safe and effective care
• Familiarity with EMIS Web, Hero Health, or similar clinical systems
• Understanding of shared care processes
• Experience supporting virtual and Face-to-Face consultations Equality and Diversity Safeguarding is fundamental to the success in all that we do. The organisation follows a Safer Recruitment process for all roles. Successful candidates will be subject to proportionate background, DBS, and reference checks as required.