Key Account Manager - UK

Responsibilities

• Manage relationships with key clients, distributors and channel partners in the UK. Develop long‑term strategic partnerships and improve customer loyalty and satisfaction.
• Understand client requirements, conduct regular business communications and client meetings, and ensure full‑cycle follow‑up and resolution of client needs and issues.
• Oversee order and contract execution for key accounts. Collaborate with cross‑functional teams to resolve operational issues and ensure smooth delivery of projects and orders.
• Gather customer feedback, optimise account management and service processes, and elevate overall service standards.
• Maximize business value from existing accounts. Identify incremental opportunities and collaborate with sales teams to drive business growth across the UK market. Qualifications
• Bachelor's degree or equivalent relevant professional experience, with a proven track‑record in key account management, channel partner management or customer success.
• Proficient in English for business purposes; Mandarin is a plus.
• Demonstrated capability in client relationship management, with proven experience in nurturing and growing long‑term existing accounts.
• Strong execution and responsiveness; able to proactively drive client requirements and project progress forward.
• Prior experience in residential energy storage, new energy, solar, battery or EV industries is highly preferred.