Patient and Family Liaison Officer

Join Our Lifesaving Team Patient and Family Liaison Officer Location: Field based - travel between Coventry and Nottingham Hours: 40 Interview Date - w/c 5th October. This will be in person, at our Head Office in Rugby We're on the lookout for a Patient and Family Liaison Officer to support the Operations Team If you're looking for more than a job, motivated by purpose and ready to make a real impact to an organisation that is committed to saving lives every day, then this may be the opportunity you've been waiting for! What We Offer:

• Enhanced annual leave, with even more added as your service grows
• Additional annual leave purchase options
• Enhanced sick pay
• Life assurance
• Blue Light Card eligibility and access to generous discount schemes
• A supportive, purpose-driven team
• Access to our comprehensive Employee Assistance Programme
• As part of our commitment to equality, diversity and inclusion, our people are encouraged to get involved in our internal EDI networks, which provide opportunities to connect, share experiences and help to shape a more inclusive workplace. Want to find out more? Visit our website - www.theairambulanceservice.org.uk What You'll Be Doing: The Air Ambulance Service (TAAS) relies on patient and family experiences to demonstrate the impact of its services, support awareness raising, strengthen community engagement, and inspire fundraising and supporter involvement. Working within the Aftercare Team, the Patient and Family Liaison Officer will play a pivotal role in developing, coordinating and managing patient and family engagement across both the National Children's Air Ambulance (NCAA) and Helicopter Emergency Medical Services (HEMS). What We're Looking For: Essential criteria.
• Education to GCSE level or equivalent in maths and English grade c or above.
• NVQ level 2 or equivalent.
• Excellent interpersonal to communicate effectively in a professional manner by telephone, email and face to face.
• Effective time management, an ability to prioritise workloads and work to deadlines.
• Experience of working with patients, families, bereaved families, service users, or vulnerable individuals.
• Experience managing sensitive or emotional situations with professionalism, compassion and empathy.
• Strong verbal and written communication skills and able to accurately complete data entry.
• Ability to build and maintain effective working relationships with service users, external stakeholders and internal colleagues.
• Ability to work independently using initiative whilst also contributing effectively as part of a team.
• Ability to work effectively under pressure and in potentially emotive situations.
• Able to always maintain a high level of professionalism, as appropriate to the role.
• Understanding of patient confidentiality, safeguarding principles and professional boundaries.
• Full UK driving licence. Willing to travel occasionally.
• Occasionally work evenings and weekends as required For a full list of our person specifications, please click on the Job Description at the top of this page What's In It For You: At TAAS, you'll be part of a passionate and committed charity that's making a real difference every day. We value professionalism, compassion and teamwork — and we're proud of our inclusive, supportive culture. Whether it's supporting emergency services from behind the scenes or helping shape the future of our leadership, you'll play a crucial role in helping us save lives. The Air Ambulance Service isn't just a place to work; it's a place to build a meaningful career. Click “Apply Now” and help us to keep our helicopters flying and continue saving lives. Compliance Responsibilities In addition to specific compliance requirements within your area of expertise, you also hold responsibility in your specialism for:
• Health & Safety and Environment
• Safeguarding
• Data Protection
• Equality, Diversity, and Inclusion
• Quality You are expected and encouraged to raise and escalate appropriately any potential breaches or areas for improvement regarding the above. The role is subject to a Enhanced DBS check. Environment TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice.