Senior Manager - Existing Customer Credit Risk

Summary Location Manchester Job Type Full Time Posted Date 18-Sep-2026 Ref 73348 Senior Manager – Existing Customer Credit Risk Location: Hybrid and flexible, UK-wide About The Role This is a senior leadership role with real breadth and influence, shaping how Virgin Media O₂ manages credit risk for its existing customers. You will own the strategy and performance of a significant customer credit portfolio, balancing sustainable growth with fair, responsible customer outcomes while protecting the long-term financial health of the business. You will lead end-to-end credit risk oversight across products, brands and channels, using data, insight and strong commercial judgement to guide decision-making. Working closely with senior stakeholders across Commercial, Product, Finance and Operations, you will translate portfolio performance into clear financial outcomes, strengthen governance with third-party partners and build a high-performing analytical team that drives continuous improvement. Who We Are At Virgin Media O₂, we connect people to the moments that matter most. Virgin Media leads the UK for broadband reliability, speed and overall performance, while O₂ keeps people connected on the move with award-winning coverage. We're also proud to be named one of the Financial Times Top 500 Best Employers for 2026, based on one of the UK's largest employee satisfaction surveys. Join us and you'll be part of a team that stays curious, positive and focused on making life easier for our customers and each other. We're investing in the future of connectivity, from expanding next-generation 5G to exploring satellite-supported solutions that help reach rural communities and hard-to-connect places.  You'll work with people who back good ideas and give you plenty of room to grow. So if you're looking for a place where you can feel supported, trusted and genuinely valued, you'll feel right at home here. Our ways of working We're a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days a month connecting with each other in person. That doesn't just mean time in the office – it could be team meetings, offsites, volunteering days, cross-functional projects, or away days. What matters is making those moments count – so when we come together, it benefits everyone. Accessible, inclusive and equitable for all  We believe a better tomorrow starts with the choices we make today. That means moving the dial on diversity, building equity into everything we do and putting inclusion at the heart of our business. When you work with us, you'll have access to our award-winning employee network groups. These communities bring people together, champion allyship and create uplifting spaces where you can learn, share and feel part of something bigger. They play a big role in helping people feel connected from day one. Must Haves

• Significant experience in credit risk, consumer credit or financial risk management
• Proven leadership experience managing analytical or risk teams
• Strong understanding of credit lifecycle management, affordability and portfolio monitoring
• Experience linking portfolio performance and bad debt outcomes to financial impact
• Expertise working within regulated consumer credit environments Nice To Haves
• Experience in telecoms or financial services
• Background in developing or enhancing credit risk models and decisioning frameworks
• Experience overseeing third-party brokers or partners
• Strong scenario and sensitivity analysis capability
• Track record of influencing senior stakeholders across complex organisations What's in it for you? We know life isn't just about work, so our benefits are built to support you in the moments that matter. You'll get Bupa healthcare, wellbeing support, life cover, a pension and generous holiday –plus your birthday off. And there's more. Enjoy some extra perks on us, with optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and brilliant discounts on broadband, TV and mobile. You'll even get access to the Virgin Family platform and the O₂ Priority app, with exclusive rewards, experiences and chances to attend events at The O₂ and beyond. Next Steps If this feels like a place where you can belong, we'd love to see what you can do. Once you apply, the next steps might include a call with a recruiter, a video interview, an interview with the hiring manager and a task or assessment. We'll also ask about any adjustments you might need, and we'll do our best to make them happen. We review applications and interview throughout the advert window, so it's worth applying sooner rather than later. If you're offered the role, the offer will be subject to background checks, including a criminal record check and, for some roles, a financial background check.