Income Recovery and Enforcement Officer

Title: Income Recovery and Enforcement Officer (NB the formal title for this post is Recovery & Enforcement Lead)  Contract Type: Permanent, Full Time, 35 hours   Salary: Starting from £34,381 per annum (London weighted salary) or £30,386 per annum (Regional salary)    Grade: 6  Reporting Office: London, Stratford or Manchester, Trafford   Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)   Closing Date: 4 th October 2026 – 23:00  Interview Dates: Week Commencing 12 th October 2026 – via Ms Teams.  Start Date: 16 th November 2026      Income Recovery & Enforcement Officer      Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…        L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months.      Join our Income Recovery Team at L&Q   Are you looking to make a real impact in housing arrears recovery and enforcement?   We are seeking an Income Recovery & Enforcement Officer to join our Income Management Team. In this specialist role, you'll take ownership of a portfolio of accounts already subject to legal action managing cases from preparing court paperwork through to eviction where necessary.    You'll be trusted to represent L&Q in court on occasion and make confident, informed decisions that directly shape outcomes for our residents and the organisation.   This is a fast-paced, target-driven role where you'll balance firm enforcement with compassionate customer service, supporting residents to get back on track while safeguarding L&Q's ability to invest in homes and communities.      If this sounds like you, we would love for you to apply!      Your impact in the role:  

• Manage a caseload across the legal stages of the arrears lifecycle, including preparing and presenting cases in court and progressing to eviction where required.  
• Main point contact liaising with our external legal advocates who represent L&Q at court on our behalf.  
• Your responsibilities will include preparing witness statements and documentation to secure successful outcomes at court.  
• Take confident decisions on enforcement action, balancing risk and customer impact.  
• Work proactively to meet call and case management targets, handling a high volume of customer contact.  
• Provide residents with advice and signposting to maximise income and sustain tenancies where possible.  
• Collaborate with colleagues across Housing, Finance, and Legal, ensuring a seamless approach to arrears management.      What you'll bring:  
• Proven experience in housing arrears recovery and enforcement, including legal proceedings through to eviction.  
• Confidence in decision-making and managing a fast-paced, high-volume workload.  
• Strong customer service skills, with the ability to handle sensitive and challenging conversations.  
• Knowledge of welfare benefits and tenancy-related arrears processes.  
• Excellent organisational, negotiation, and influencing skills, with the ability to work both independently and collaboratively.          About L&Q:  We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple – to provide social homes and landlord services that everyone can be proud of.      250,000 people call our properties ‘home', and we're proud to serve diverse communities across London, the South East and North West of England.         At L&Q, we know that diversity and inclusion make us stronger – and they're at the heart of everything we do.     Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations.