People and Culture Service Centre Team Manager

NHS Fife – People & Culture Directorate NHS Fife is transforming the way People & Culture services are delivered, creating a modern, digital and customer-focused experience for managers and employees. We are looking for an experienced and motivated People & Culture Service Desk Manager to lead our front-line advisory service. About The Role You will lead the People & Culture Service Desk team, ensuring the delivery of a high-quality, responsive and consistent service across a wide range of HR queries and transactions. You will play a key role in service improvement, digital transformation and the ongoing development of our digital platform and knowledge resources. Key Responsibilities Include

• Leading and developing the Service Desk team to ensure a high-quality, customer -focused service
• Ensuring timely and accurate resolution of customer enquiries
• Use workforce data, customer feedback and management information to identify trends, inform decision-making and drive performance and continuous improvement
• Supporting the development of self-service and digital solutions
• Building effective relationships with managers, Trade Union representatives and People & Culture colleagues
• Contributing to wider People & Culture transformation initiatives About You You will be an experienced people manager with a strong customer service focus and a track record of leading high-performing teams in a medium to large, multi union, multi skilled organisation. You Will Have
• Degree-level education or equivalent experience
• CIPD qualification/membership or equivalent professional experience
• Experience of managing a service desk, or shared services function
• Strong knowledge of HR policies, processes and employment practices
• Experience of service improvement and digital transformation
• Excellent communication, leadership and stakeholder management skills
• The ability to analyse performance data and drive improvements in service delivery What We Offer Joining NHS Fife means becoming part of a supportive, progressive and people-centred organisation. We offer:
• A collaborative and inclusive working environment
• Opportunities for professional development and career progression
• The chance to play a key role in shaping the future of People & Culture services within NHS Fife Benefits We Offer
• Life-work balance with opportunities for flexible working and hybrid working
• Generous NHS pension scheme
• Annual incremental salary progression (up to the maximum of the salary band)
• Annual Leave - 27 Days increasing in line with service plus 8 days public holiday For an informal discussion, please contact Melanie Jorgensen, People and Culture Partner, at melanie.jorgensen@nhs.scot To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service. As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website here.  It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form. We offer flexible working and family-friendly policies and fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices. Please note the salary is pro rata for part time hours. AI tools like ChatGPT or Copilot can be great for planning and preparing your application—but your answers must be your own.
• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It's fine to use AI for ideas or to check spelling and grammar, but don't let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements. Tip: Think of AI as a helper, not a substitute. We want to understand you—not an AI tool. NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.