Ecommerce Sales Manager

Ecommerce Sales Manager Regent Street Store Wrexham Full time 37.5 hours per week including some weekend working Salary: £30,000 per annum About us - Nightingale House Hospice provides specialist palliative care services, completely free-of-charge, to patients and their families across a wide area stretching from Wrexham, Flintshire, and East Denbighshire to Barmouth and the border towns including Oswestry and Whitchurch. Nightingale House shops rely on the generosity of the public to donate goods for us to sell across our shops, but we recognise that some of the items donated can get a higher sale price if sold online. The role Having an established Ecommerce department, we are looking for an experienced online seller to join our retail team who will help us further maximise income for the Hospice. What skills, experience or personal qualities will I need? Experience of selling via eCommerce utilising different selling channels eBay is a must but Etsy, Depop, Vinted, Facebook Marketplace etc are desirable alongside any experience with live selling through Whatnot, Tik Tok or eBay Live Be able to communicate politely verbally and clearly in writing, ensuring that any queries are dealt with quickly and efficiently. Be able to take clear photographs to agreed specification. Be able to pack items securely so that they can be delivered without any damage. Be able to work in a logical and consistent way, managing ones own time and be able to provide a clear handover to volunteers and other eCommerce paid staff. Key Responsibilities Ensure the hospice achieves the best monetary return on donated items sold through eCommerce Achieve annual sales target set by the Head of Retail whilst carefully managing expenditure Increase organisational sales by identifying, developing, and managing all online sales platforms Ensure that all customers experience an excellent standard of customer service In return for your commitment, we offer you: A positive and friendly working environment The opportunity to make a real difference Excellent training and development opportunities for those that want them Generous holiday allowance that increases with length of service Employee Assistance Programme Retail Discount Scheme Staff Discount in Caffi Cwtch Live Events Discount Scheme Birthday Voucher Refer a Friend bonus How to apply: All offers of employment will be subject to satisfactory references and appropriate screening checks. Nightingale House Hospice is committed to providing equal opportunities in employment. Registered Charity No: 1035600 LNKD1UKTJ