Operations Group Manager, Professional Affairs Group

Operations Group Manager, Professional Affairs Group Location: Cambridge Contract: Permanent Office/Hybrid: 3 days minimum with regular UK travel Hours: Full time Job Profile: Group Manager Salary/annum: Min £80,800- Max £125,800 Closing Date: 16 October 2026 Description of role: TWI is seeking an experienced and forward-thinking Operations Group Manager to lead the planning and delivery of multiple initiatives across the Professional Affairs Group. Reporting to the Professional Membership Director, you will lead the modernisation and optimisation of operational structures, systems and governance. You will help translate the long term strategic objectives of the Executive and Professional Membership Boards into effective operational delivery, an excellent member experience and sustainable growth. This is a broad and influential leadership role offering the opportunity to shape services, develop teams, improve governance and drive digital transformation across the Professional Affairs Group. What you will be doing Team leadership and development

• Supporting the Professional Membership Director in building a strong, motivated and collaborative team
• Establishing clear objectives and focused areas of responsibility
• Developing team capability while promoting accountability, customer service and high quality delivery
• Aligning team priorities with membership growth, effective governance, strategic positioning and technical excellence Governance and compliance
• Leading governance, risk and compliance activity, including the development and implementation of Institute policies
• Building knowledge and capability across the team in relation to governance, risk and compliance responsibilities
• Ensuring effective operational support for committees, branches, technical groups and the wider volunteer network
• Developing robust operational plans and procedures for new membership propositions
• Overseeing the continued development of key member benefits, including the Journal and its editorial function Strategy, systems and member experience
• Leading the improvement of customer relationship management and related systems
• Driving digital transformation across member services, transactions and promotional activity
• Championing effective automation and the appropriate use of artificial intelligence
• Establishing a proactive customer service function that supports members throughout their membership journey
• Strengthening the Professional Member Value Proposition and supporting growth in Engineering Council registrants
• Developing relationships with external Professional Engineering Institutions Operational and financial delivery
• Planning and coordinating multiple initiatives against agreed objectives, costs and operating parameters
• Monitoring performance and using insight to identify risks, opportunities and areas for improvement
• Supporting the sustainable growth and development of Professional Membership services For further details, please follow the Job Description link below: https://www.twi-global.com/pdfs/careers/JR100947-Operations-Group-Manager-PAG-Job-Description.pdf Travel: This role will require regular travel. About us: TWI Ltd is a world expert in engineering, materials and joining technologies with significant property assets. We provide industry with advice and know-how in design, fabrication, failure analysis and prevention. We offer opportunities to collaborate with inspiring and expert teams and a supportive environment in which you are actively encouraged to share your ideas and continually develop your own skills and knowledge. If you are looking to join an organisation that is fuelled by innovation, teamwork, and openness, this role could be for you. : Inclusion: We recognise that it's the differences of our people that gives us our competitive edge and enables us to maintain our world leading reputation. This is why we are committed to ensuring there is diversity across every level of our organisation; representative of the Members and societies we serve. We have made Inclusion our number one corporate value to demonstrate our commitment to ensure it is at the core of everything we do at TWI. If you require any additional support during your application, interview or any other aspect of our recruitment process please reach out to Recruitment@TWI.co.uk Why work for TWI? We offer a competitive salary, share-in-success bonus scheme, generous pension scheme (both employee contribution (flexible amount) and TWI contribution (up to 10% of salary), holiday (20 days + 5 Corporate days + 8 bank holiday's), private health and dental cover, career development and training, onsite employee restaurant, onsite gym, day nursery available for companies on Granta Park (Cambridge) site (subject to availability), onsite parking and more. We know that balancing work and personal life can at times be challenging. This is why we continue to review and implement family friendly policies including hybrid working, flexible working, enhanced maternity pay and paid parental leave. Working hours: 36 hours per week (full time), 8.30am -16.30pm Monday to Thursday (finishing at 16.15pm on Friday). Part-time and hybrid working available in some roles. Artificial Intelligence: At TWI, we want you to know that your application is in good hands. We do not use AI tools or automated systems to review or sift through applications. Instead, every application is personally reviewed by the hiring manager. We believe in being open and transparent with our candidates, and we're committed to giving your application the attention it deserves. Min £80,800- Max £125,800