Business Analyst

Business Analyst Location: Remote UK Employment: Permanent or 12 month FTC Security Clearance: BPSS Eligible About Amber Labs Amber Labs is a specialist technology and digital transformation consultancy, delivering secure, high-quality solutions across complex programmes and highly regulated environments. We work across Digital, Data, Cloud, Architecture and Automation, helping organisations solve complex challenges through strong technical delivery and collaborative ways of working. We're a people-first technology consultancy, bringing together talented individuals who enjoy working collaboratively, solving problems and delivering meaningful outcomes. The Role We are looking for an experienced Business Analyst to work closely with software development teams, helping to understand, analyse and document complex technical processes and system interactions. This role would suit a BA who is comfortable working beyond customer-facing journeys and has a strong understanding of what happens “under the hood” — including how systems interact, how APIs and integrations work, and how front-end and back-end components come together to deliver an end-to-end service. You'll be responsible for translating business and technical requirements into clear, structured documentation and visualisations, working closely with technical and delivery teams throughout the development lifecycle. Key Responsibilities

• Work closely with software development and technical teams to understand business and system requirements.
• Analyse and document end-to-end processes, system interactions and technical workflows.
• Understand and map how front-end and back-end systems interact.
• Develop an understanding of APIs, system integrations and data flows.
• Create clear process maps, flow diagrams and system visualisations using Lucid or similar tools such as Mural.
• Support the definition and documentation of requirements for technical solutions.
• Work collaboratively with developers, architects, testers and wider stakeholders.
• Identify dependencies, gaps, risks and opportunities across processes and system interactions.
• Help ensure requirements are clearly understood and can be translated into effective technical solutions.
• Contribute throughout the delivery lifecycle, from discovery and analysis through to implementation. Essential Experience
• Proven experience working as a Business Analyst within software development teams.
• Strong understanding of APIs, system integrations and technical processes.
• Understanding of the differences and interactions between front-end and back-end systems.
• Experience analysing end-to-end service delivery and system interactions.
• Ability to understand and document what happens behind the customer-facing journey, rather than focusing solely on forms or user journeys.
• Strong process mapping and flow diagramming experience.
• Experience using Lucid for process mapping and flow diagrams is highly desirable; experience with Mural or similar tools will also be considered.
• Ability to communicate complex technical information clearly to both technical and non-technical stakeholders.
• Experience working collaboratively within Agile/software development environments.
• Strong experience as a Business Analyst on UK Central Government or wider public sector projects What We're Looking For We're looking for a BA who is technically curious, analytical and comfortable working closely with development teams. You should be confident getting into the detail of how systems work, understanding integrations and dependencies, and translating complex processes into clear documentation. What You'll Get at Amber Labs You'll join a consultancy where ownership, curiosity and collaboration are central to how we work. Our teams work on programmes where quality, security and delivery really matter, alongside experienced specialists across data, cloud, digital and architecture. We offer:
• Permanent or 12-month FTC employment
• Private healthcare (Bupa)
• Company pension
• 25 days annual leave plus UK bank holidays
• Learning & development budget
• Perkbox rewards
• Flexible working
• Opportunities to work on complex, high-impact transformation programmes
• A collaborative environment with genuine opportunities to develop your expertise