ERP Business Analyst

Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.  As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. 

Role: ERP Business Analyst Location: London, United Kingdom About the role:  As ERP Business Analyst, you'll work at the centre of a complex, fast-moving transformation programme. This is an independent delivery role: you'll manage your own workload across multiple workstreams, translating business requirements into clear, actionable outputs and keeping pace with a demanding project schedule. You'll collaborate closely with technical leads, project managers, and stakeholders across the business — bridging finance knowledge and analytical rigour to support decisions at every stage of the programme lifecycle. What you will be doing: 

• Partner with the PMO and business units to conduct gap analysis between as-is and to-be processes, producing process maps and identifying change management needs
• Facilitate project workshops, ensuring clear outcomes and agreed next steps
• Contribute to and maintain the change and communication plan documentation throughout the project lifecycle
• Provide data migration support to the technical lead, ensuring accuracy and completeness
• Support business readiness activities in preparation for go-live, including cutover planning and hypercare delivery
• Lead the development of training materials and e-learning content for end users
• Create Global Process Design Documents and associated Risks and Controls Matrices
• Produce ad-hoc reports, meeting packs, and presentation decks for the Management Team as required
• Identify and implement project improvements as opportunities arise
• Build effective working relationships across the Programme Team and with stakeholders at all levels What you need to be great in this role: 
• Solid experience as a Business Analyst, with a track record of contributing to ERP transformation programmes
• Hands-on NetSuite experience — this is essential
• Strong understanding of finance processes and accounting principles, with the ability to identify and apply best practice
• Experience in process mapping, gap analysis, and process improvement work
• Familiarity with a range of business analysis methodologies and techniques
• Confident facilitator, able to lead workshops and manage stakeholder engagement at all levels
• Clear, structured written and verbal communication skills
• Proficiency in MS Office, including Excel, PowerPoint, and Word
• Experience producing process maps, data analysis outputs, and project documentation to a high standard
• Proficiency with Gen AI tools — such as AI-assisted document drafting, data summarisation, or presentation tools — to improve output quality and efficiency
• Experience building personal workflows that increase speed and accuracy of delivery
• Agentic approach to problem-solving: able to break down complex, multi-step challenges and identify a clear path forward
• Ability to critically evaluate AI-generated outputs and apply sound judgement before use Req ID: 18714 Midsenior  

Our values shape everything we do:  Be Ambitious to succeed    Be Imaginative to push the boundaries of what's possible    Be Inspirational to do groundbreaking work    Be always learning and listening to understand    Be Results-focused  to exceed expectations    Be actively pro-inclusive and anti-racist across our community, clients and creations    Our recruitment process does not employ artificial intelligence. Candidate evaluation and selection are conducted without AI-supported screening or decision-making.  OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.