Debt Recovery Liaison Analyst

One of the UK's largest Property Management companies, Residential Management Group are currently recruiting for a Debt Recovery Liaison Analyst to join our team. This is a fantastic opportunity for a strong administrator who thrives in a fast-paced environment and is looking to develop their career within a well-established organisation. Where will I be working? This is a full-time office-based role working at our offices in Hoddesdon (EN11 0DR), ideally working 8am-4pm Monday to Friday. Key Responsibilities:

• Support the Debt Recovery Team Leader in delivering efficient services to Back Office and Property Managers.
• Manage relationships with Property Managers and schedule quarterly review meetings.
• Analyse and resolve operational issues to minimise business impact.
• Produce reports to identify trends, potential problems, and opportunities for performance improvement.
• Assist in developing and maintaining procedures and systems to support operational delivery.
• Resolve customer queries escalated from Property Managers and external debt collection solicitors.
• Provide support to other teams and managers as required. What We're Looking For:
• Strong administrative skills with excellent attention to detail.
• Comfortable working to SLAs and deadlines.
• Excellent communication skills, both written and verbal.
• Confident problem solver with strong analytical skills.
• Basic - intermediate Excel skills (knowledge of vlook ups & formulas etc would be an advantage)
• The ability to interpret data effectively.
• Flexible and resilient, with the ability to adapt to changing business needs.
• Previous experience in Credit Control or Debt Recovery would be an advantage What does RMG have offer you? You'll not only be joining a thriving market leader where you'll benefit from working alongside the best in the industry, you'll also receive a superb package of company benefits including:
• 27 days holiday plus all Bank Holidays
• Free Healthcare cashback Plan (re-claiming for things like optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services
• Sponsorship for study and professional qualifications (up to 4 study days)
• Pension scheme (matched up to 7%) and Life assurance (4 x annual salary)
• As part of Places for People Group (RMG's parent company), you will have access to Our Place Rewards, where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers! What's next? If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment. If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox. We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours. If you are a recruitment agency please note we operate a PSL and do not take cold calls Safeguarding At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities Armed Forces - We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy. Neurodivergent – Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn't allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.