Customer Service Advisor

UK-Solihull Customer Service Advisor / Broker Success Partner PRIMIS Mortgage Network are the largest dedicated Mortgage & Protection Network in the UK with some 3000 advisors and circa 1000 AR partner firms nationally. PRIMIS form part of the LSL Property Services plc group. We are recruiting for a new colleague to join our Broker Support Team as a Broker Success Partner. The team are an integral part of our relationships with our broker partners nationally. To provide service excellence and support for our brokers across all areas of the network. To build rapport with our brokers through providing support and assistance in using our CRM system and offer first class customer service . The role is a hybrid role with circa 50/50 split of working from office / home and is available in either our Solihull or Chippenham office. Main Accountabilities

• To provide world class customer service to brokers through support.
• To provide hands on support to brokers through outbound and inbound telephone contact as well as via other contact channels, such as email, teams, support chat, etc
• To provide expertise across network CRM application and provide exceptional support to brokers.
• Working alongside our onboarding and sales team to welcome new brokers and firms to our Network, encouraging relationship building and being a first point of contact for support to our advisers.
• Assist the IT Support Manager and Product Desk Manager with MI and reporting expertise. Providing detailed and accurate records of support given and Feedback provided from our broker community.
• Provide insight, detail and support in the identification, resolution and management of CRM system related risks.
• Be able to provide feedback and work alongside multiple departments within the network to improve efficiency and service delivery for our broker firms. Skills, Qualifications & Experience Required For The Role
• Diagnosis of issues and support for using CRM product
• Relationship building
• Accurate record keeping
• Customer Service delivery
• Working in a multi-workstream role (Phones, Email, Online Chat)
• Understanding of CRM systems and strong basic IT knowledge/troubleshooting
• Experience within a financial services or IT environment Salary is between £26,000 and £28,000 per annum DOE Applications in confidence to James McNee of PRIMIS / LSL's internal recruitment function james.mcnee@primis.co.uk