Customer Service Specialist

Job Title: Customer Service Professional Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues Hours: Full time, Permanent

The Role: The role of a customer contact colleague is taking responsibility for communicating with our customers, dealers, and brokers on a daily basis via all contact channels. Motor Professionals will be the first point of contact for all customer service-related queries, as well as being an important point of contact for our customers who are in arrears, showing early indictors of financial hardship, and vulnerability. Key Responsibilities:

• Deliver fair and compliant outcomes, in an empathetic manner, whilst offering solutions that deliver first contact resolutions for our customers.
• Own individual objectives to support the wider success of the business.
• Contribute to discussions, buzz sessions, and brainstorming activities in an agile way to improve our customer's journeys.
• Manage customer's accounts in accordance with regulatory requirements and internal policies, updating relevant data using various digital platforms with precision.
• Take full ownership of the customer's end to end journey.
• Communicate confidently, exercise excellent listening and written skills to resolve customers, brokers, and dealers' queries with expert knowledge. Skills & Attributes:
• Professional & Well-spoken
• Punctual & diligent
• Organised and great communication
• MS Office package understanding
• Computer literate
• Great customer service experience
• Educated to GCSE or equivalent with grades of C+ in Mathematics and English
• Service View and Tallyman Trained
• Able to analyse & interpret data What's in it for you? Joining BNP Paribas Personal Finance means becoming part of a Top Employer UK dedicated to making a difference to the lives of our customers. Along with a fulfilling career, you'll be able to enjoy a benefits package which you can tailor to your lifestyle and needs, with key highlights including;
• Competitive salary and a contributory pension scheme
• Access to our Health Cash Plan Scheme
• A multi-award-winning flexible benefits platform offering life insurance, private medical insurance, or lifestyle benefits that include discounts on dining, cinema, and days out
• The opportunity to buy and sell holidays, giving you even more control over your work-life balance Could this be you? Making a positive impact is at the heart of everything we do – whether for our colleagues, customers, partners, or the community. We live by our values: We're positive, we're brave, and we own it. We believe a positive attitude and a passion for making things happen matter most. Don't let confidence hold you back – there's no such thing as a ‘perfect' candidate. If you meet 75% of the requirements for this role, we want to hear from you! Whether you're considering a career change or exploring a sector jump, we welcome applicants with transferable skills. Apply now to express your interest and discover how you can make a meaningful contribution to our dynamic team. To learn more about careers at BNP Paribas Personal Finance UK, visit our website: https://www.bnpparibas-pf.co.uk/careers.